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Kensington
Contributor I
November 29, 2023

Loudness/speech enhancement/night mode

Hi,
Just got myself an ARC and a Sub Mini.
When toggling the Loudness/speech enhancement/night mode on/off, nothing’s happening.
Do I need eARC to enjoy this feature?

I do have HDMI arc, but sonos could not find it, so I had to use the optical cable.
That’s okay, but just wondering if it has something to do with the HDMI.
Having said that, the loudness didn’t work in the store when they were demostrating it for me.
And that was through eARC.
Any tips?:)
Ken

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KensingtonAuthor
Contributor I
November 29, 2023

I truly can’t find any settings at all except for HDMI out/optical.
Everything is then greyed out.
I have tried to read the manual but it doesn’t really help.

Ken_Griffiths
Ken_Griffiths
November 29, 2023

I truly can’t find any settings at all except for HDMI out/optical.
Everything is then greyed out.
I have tried to read the manual but it doesn’t really help.

I think you’re perhaps best to next speak with the Staff at LG customer support in your country and see if they can perhaps assist you with the TV setup, as it seems to perhaps be a TV setting or capability issue.

It’s hopefully just a few simple changes that you might need to make to get DD5.1 audio from your TV over its Optical connection - but they may say that with their older TV’s that the  only option is to use the HDMI-ARC connection to the soundbar, but perhaps see what they say.

    KensingtonAuthor
    Contributor I
    November 29, 2023

    Yea, I can try support at LG.

    But knowing this product...is it odd that the ARC doesn’t reckognize my HDMI arc on the LG? Or is it something that many experience?

    Ken_Griffiths
    Ken_Griffiths
    November 29, 2023

    Yea, I can try support at LG.

    But knowing this product...is it odd that the ARC doesn’t reckognize my HDMI arc on the LG? Or is it something that many experience?

    Not something I’ve experienced, personally speaking, but what error do you get when you run the "TV setup" in your Sonos App?

    KensingtonAuthor
    Contributor I
    November 30, 2023

    It says something like “hdmi arc not detected”. “Try again”. And this goes in loop until I get the choice “i don’t have HDMI arc”. Then I connected the optical.

    KensingtonAuthor
    Contributor I
    November 30, 2023

    Update:
    I spoke to the support at LG.
    He was responding quickly, and you were right. I needed to activate simpllink, set it to “internal speakers”. It wasn’t in settings, but under “input list”🤪
    It seems to work fine now. I’ll check while watching a movie later.

    I still don’t hear any difference turning on/off the Loudness/speech enhancement/night mode-settings.
    But that’s okay, the most important thing is that it now works on my HDMI arc-input and delivers Dolby 5.1.
    Thanks a bunch for your help, Ken😊

      Ken_Griffiths
      Ken_Griffiths
      November 30, 2023

      It says something like “hdmi arc not detected”. “Try again”. And this goes in loop until I get the choice “i don’t have HDMI arc”. Then I connected the optical.

      Is the Soundbar actually connected to your TV’s HDMI-ARC port - it’s usually the HDMI-2 port on the majority of LG TV’s? Also check that its selected/‘enabled’ in your TV sound-out settings.

      KensingtonAuthor
      Contributor I
      November 30, 2023

      Yes, it was. 
      But as you can see from my last post, it solved after I found the simplink😊

      Now the atv remote won’t turn off my tv anymore, so I just do it manually. 

      Ken_Griffiths
      Ken_Griffiths
      November 30, 2023

      Yes, it was. 
      But as you can see from my last post, it solved after I found the simplink😊

      Now the atv remote won’t turn off my tv anymore, so I just do it manually. 

      Ah ‘yes’ Simplink is LG’s name for the CEC protocol. 👍

      In the Apple TV settings you perhaps need to switch on CEC ‘remote’ control and then your TV remote should control the power on/off of the ATV box for you. 🤞

      KensingtonAuthor
      Contributor I
      November 30, 2023

      Nah...I haven’t done any changes to the ATV.
      It’s been “on” for “control TVs and Receivers” and “auto via HDMI” on “volume control”.
      So it works fine for starting up the system, volume, mute etc. But it won’t turn off the tv.
      It did, when it was connected to the optical, but when switching to the HDMI arc it stopped.
      Weird. Oh well, there’s always something😂

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