Lost Connection to Beam

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Why does my Beam keep getting lost? I am new to Sonos products and rapidly coming to the opinion I should have stayed away.

I bought a beam to go with my projector and thought I might add more later. So far I find the sound quality really good but the software is far too complex.

What is worse is my profile keeps loosing the beam. Tonight I am sat here with my phone linked via wi fi listening to music. With the music still playing the software tells me I have no device connected. I have no control over the beam. I follow the instructions which have me turning the speaker off at the power supply and reseting all the connections. Why does this keep happening?

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Ken_GriffithsAnswer

My Beam is connected via a wi fi booster over powerline. The router is upstairs. Is a cable connection via power line worth a try?

Not sure about the router, will check. Its about 4 year old BT.

Rebooted about a month ago.

It’s probably related to the powerline adapter - note these type of network adapters are mentioned as being ‘unsupported’ in the Sonos system requirements:

https://support.sonos.com/s/article/126

Or it might be related to your BT SmartHub, if it’s a v2 Hub? - see this link:

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ratty

I have experience of various generations of Devolo, and am presently using Magic 1 adapters. Which models are you using? I ask because I’ve seen problems with some of the earlier flavours of Devolo.

Also, what kind of raw data rate are you seeing between your Devolos?

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