Losing sound

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Got Connect 1 hard wired to router and Denon receiver. Worked great for years when I was getting 2mb download speed. Changed to fttp a year ago and now getting 400mb to the router. Last couple of weeks music will start and cut out. Then get sound sporadically. Checked all cables and rebooted everything a few times. Still the same. Hopefully someone has a fix. Thanks folks.

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AirgetlamAnswer

Ok, at the least, we’ve removed the concept of duplicate IP addresses. I think at this point, it would be to your advantage to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

Bruce

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MaxieAuthor

Contributor I

Thx Stanley.

If u have a blow by blow account how to do that I'd be delighted.

Take care.

Maxie

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MaxieAuthor

Contributor I

Connected to Cloudfare DNS. Same problem. I'm totally stumped and tearing my hair out. Well , whatever hair I have left.

Thx again m8

Take care.

Maxie

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