Avid Contributor I

LG TV speaker back after a movie

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Sorry for the question but I can't find answers.
I bought the beam (gen2) and it is connected with HDMI (ARC) to the LG TV. All good for listening to movies (and also music only).

But after I watched a movie I would like to go back to listening to the TV with their speakers WITHOUT beam.

I try to set the TV speakers, but after a few seconds the HDMI cable automatically goes back and therefore on the BEAM.

Can you please explain to me how to do it?

many thanks

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michelenicolisAuthor

Avid Contributor I

No, it's exactly the opposite. The problem is the sound bar that not having a self-contained remote control does not manage the LG SIMPLINK. I spoke with LG's technical support

Corry P

Sonos Staff

Hi @michelenicolis

Sorry, but the issue you describe is not related to a remote control in any way. Yes, remotes can send a signal to the Beam to adjust the volume via HDMI-CEC, but that has nothing to do with your TV refusing to disable SIMPLINK.

Your TV is doing the sensible thing, however - using the TV speaker when you have a sound-bar fitted is counter-intuitive. But, I reiterate - the Beam is doing exactly what it is designed to do. There is nothing I or any other member of staff can do to force your TV to disable SIMPLINK if it refuses to do so. Surely you can see that it should be possible - why else would the setting exist in the menu in the first place? It’s LG’s software running on their TV, so you will need to get them to fix this issue.

Have you tried rebooting your TV by unplugging it from power for at least a minute? It may help with getting SIMPLINK disabled, but that is only a guess.

Failing that, it sounds like the next best answer would be to disconnect your Beam from the TV when you don’t want to use it, or unplug it from power.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein