LG OLED42C34LA + Sonos Ray - anyone made these work together?

Actually I spoke too soon (again). The soundbar has dropped off once more as soon as the TV went to sleep. This time no amount of moving it makes a difference. All the software is set up and the front sensor is clear, it just doesn’t respond. Any ideas?

I am having the same issue with LG OLED 65” smart TV. Setting up remote through universal control and volume controls look like they are working but no actual change in volume. Can’t get anywhere with the LG help articles or Sonos. Thought this would be way more straightforward. 

We took ours back to the store. The link between the TV and the soundbar kept dropping off, even though all the settings were exactly as they should be and the Magic Remote controlled the sound bar for an hour or two at a time. Seems like every time the TV went to sleep, the connection would drop off. We replaced it with an LG soundbar and that has worked perfectly with the TV from the moment we installed it.

We have a similar issue with our Sonos One - it stops being responsive to voice commands constantly. We have reconfigured every wi-fi enabled device in our house multiple times, split the router signal and unsplit it again, done more factory resets than I can count and it still happens.

That sounds rather like a compatibility issue - just curious, but what router are/were you using with your Sonos setup? Do you have any WiFi access points/extenders besides the main router?

Hi Ken, we are with Zen Internet using a Fritzbox router and daisychained repeaters. The broadband is split into 5G and 3G signals but the Sonos products can only ever identify the 3G wavelength (if that’s the right term). Sonos thought the problem with the Sonos One might be too many devices in the neighbourhood or too many devices in our home using similar connection slots (or something like that). But nothing we tried has stuck.

I have seen some minor issues reported with the Fritzbox devices here in the community before, but my own thoughts are it might have been the WiFi repeaters in this instance (perhaps?)

Sonos uses SSDP (the UPnP simple service discovery protocol) to initially discover the Sonos players, which is done via multicasting via UDP to 239.255.255.250:1900 and, for good measure, broadcasting to 255.255.255.255:1900. Then unicast is used. Unicast is just a one-to-one transmission from one point in the network to another point; that is, one sender and one receiver, each identified by a network address. Unicast is somewhat in contrast to multicast and broadcast, which are one-to-many transmissions.. and it’s those that may sometimes present issues with networks that have wireless extenders/repeaters.

Both the Sonos players and controllers must share the same network subnet. However if the Sonos devices are connecting to multiple access points, the recommendations (from myself) are that they ideally be set to the same WiFi channel and channel-width. This is for optimum performance particularly in groups and for some reason, some (not all) multi-access-point WiFi systems, it appears some do work fine with Sonos, but others may not, particularly if the satellites/AP’s are perhaps auto-selecting their own WiFi channels. Some extenders can even mangle the MAC addresses of their connected devices.

Another workaround that may help with communication issues is to use wired SonosNet mode with one Sonos product (not a HT surround or Sub) wired direct to the router to setup an ‘exclusive’ wireless network just for Sonos products only - the downside to that though is the controller devices and more recent Sonos products like Roam/Move/Era 100/300 do not use SonosNet.

Anyhow I’m left wondering if you did ever try your setup with Sonos devices blacklisted on your WiFi repeaters, or even try it with the repeaters switched off (just temporarily)?  My thoughts are that might have perhaps fixed things for you? I guess that the Horse has bolted now anyway, but if you didn’t try those things, perhaps the post here, might at least go onto assist another visitor to this thread, who can see if switching off their WiFi repeaters may work for them, or better still, blacklisting their Sonos devices, on their other wireless repeating access points etc; so that everything Sonos, just uses the 2.4Ghz (and 5Ghz) WiFi signals from the main router. 

In my own case I use a WiFi mesh setup, as those work like one network signal only, rather than repeating/extending a WiFi network.

Extender vs Mesh setup:

https://uk.pcmag.com/how-to/117310/wi-fi-range-extender-vs-mesh-network-whats-the-difference