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On the second day of purchasing the Beam Gen 2 (November 2022) we experienced the machine gun/jackhammer blast of INSANITY AT FULL VOLUME. Needless to say this scared the $%&@ out of us, the kids, and the cat. This happened two times, while streaming Apple Music and streaming Netflix. Comfort and confidence is diminished with this product. 

 

I contacted support and they are sending a replacement right away. 

 

A few technical details of our setup:

  • Samsung Frame 43” TV
  • AppleTV 4K
  • Surround with two Play: 5
  • HDMI eARC connection

Hi @MPants 

Welcome to the Sonos Community!

I’m glad to hear you’ve got a replacement arranged.

Update (11 days later): 

Sonos shipped a replacement and so far everything is working correctly. Happy customer once again. Thanks Sonos for replacing the defective Beam 🙌🏻

This happens on the Roams too - and be prepared for it to happen again. It hit me almost 2 years to the day after the first time. That tells me that Sonos either has no fix and relies on its rarity to make customers feel good, or their updates to older models re-create the problems. Intentionally? You be the judge.

The many other complaints that can be found here about “horrible”, “jackhammer”, “hammering”, “blaring”, “machine gun” demonstrate the “we don’t know why and are unable / unwilling to address this” attitude. Am I fed up with Sonos? You bet.

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