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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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Stanley_4
Stanley_4
answered this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5709 Topics
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Jossri25Contributor I
asked in Home theater
Moving from Singapore to Canada

will my bean and Play:1 work there? The cables are different, I know I can use adapter. Will using an adapter compromise the output?

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J
3 years ago
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therealme4Contributor I
posted in Home theater
Beam Surround Capabilities

Hi,I’m trying to figure out how to get the most out of my Beam + 2 Play:1s surround system for TV and streaming services.My Sonos system above is complemented with an Xbox One, Chromecast (2nd generation), a Winegard FL5500A FlatWave Amped antenna, and an older LG LS4500 TV. The Beam is connected via the digital audio output.I’ve been noticing that I only get PCM Stereo 2.0 no matter the game or app I’m using through the Xbox or Chromecast, but I get Dolby Digital 5.1 from the antenna. I’m assuming Dolby Digital 5.1 is desirable over PCM Stereo 2.0 (although I am hearing sounds in the rear speakers even when the app shows that it’s receiving a stereo feed).My question is this. Is the stereo signal a limitation in my TV’s older HDMI inputs? Do I need to upgrade my TV or my input devices (maybe to a new Google Chromecast with Android TV) to get more a more consistent and reliable surround signal passed on to my Beam? Or is this the best that the Beam + 2 Play:1s can do?Thanks!

2
T
3 years ago
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FhantomContributor I
asked in Home theater
Cant use Youtube Music

Hello guys, So I'm a bit perplexed. I've tried reading previous entries and discussions, yet still no luck. The YouTube Music integration is simply useless. It connects fine, but then show nothing other than the playlist "Liked songs", where I'm unable to play any of them because of "Access Denied". It works wonders with Spotify though. This whole Sonos ecosystem is suppose to be without any hassle. So can anyone tell me, what button i have to click, so actually use YouTube music on my Sonos Arc?? Sorry if I sound angry, but this really shouldn't be needed 

2
F
3 years ago
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AARONSEATTLEContributor I
asked in Home theater
Issue Pairing Universal Remote to Sonos Arc with IR

Hi - I’m trying to set up a universal GE remote to control the volume of my Sonos Arc.The listed 4-digit code for Sonos is 1796. When I use this code, volume down works, but volume up does not. I’ve also tried going to “Remote Control Setup” in settings. It says to press volume + on the remote; when I do this, I see the white light on the Sonos Arc indicating it was received, then the app says I can now use the remote. However, I then have the same problem: no response to volume up. I’ve also tried the remote control setup with a random tv code set up on the universal remote.I’m actually trying to get my Apple TV remote to work following the instructions here: https://support.sonos.com/s/article/3403?language=en_USI can’t set up the Apple TV remote if the universal remote won’t work for it to learn from. Sonos setup did find the CEC signal, but Apple TV isn’t aware I have a sounder to control; it’s been quite a painful process. Thanks in advance for any help.

2
Ken_Griffiths
3 years ago
K
kaylorsanContributor I
asked in Home theater
new Sonos arc. won’t power up

Brand new, out of the box Sonos Arc. Completely unresponsive. Forget about even trying to add it to my existing system; no lights even come on. I’ve tried various resets and ‘leave unplugged for 30 min’. Nothing works.  Figured I’d try customer support. Oh, they don’t work on weekends. That’s crazy!I’m a long time Sonos user (I still have a set of Sonos non-powered speakers that I use) and have had over 50 of their various units. I sing their praises to all of my friends. But no support on weekends; Sonos you disappoint me…Anyone have any trouble shooting tips?  I have approximately 40 hours before Customer support is available.

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K
3 years ago
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SvyatContributor I
posted in Home theater
issue changing audio inpt from hdmi arc

Dear support, I have LG OLED 55CXLRA, having a problem changing output from tv to anything other than Stereo PCM 2.0. My tv supports arc and hdmi is plugged into the correct socket. I’ve tried changing output type to Dolby digital, by default after initial setup it Dolby digital plus, however in the app it only shows PCM Stereo 2.0, after closing and reopenning the app or even re-connecting my tv. Please help!

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G
3 years ago
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KelleytoonsContributor II
asked in Home theater
Sonos Arc sound volume won't change

So I reset my system (which up until now was working fine) because I had network issues.  Now, even after completely rebooting the Sonos app I can no longer control the Arc’s volume via the app OR my remote control (which was setup to do it and used to work just fine before this network reset).I ran Soundcheck to recalibrate (which worked fine AND had high volume) but afterwards the Arc is about as silence as a silenced lamb. I’ve rebooted the Arc as well with no luck.  I can’t turn the volume down or up -- or even silence it.  Anyone have a clue as to what to do next?

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K
3 years ago
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BolanaiseContributor I
asked in Home theater
2 issues with Sonos and Google Assistant

I have a Sonos Arc and Sub (Gen 3) and have 2 issues related to these products.  The first issue has to do with the google assistant and asking the sonos arc to play music with Spotify.  Until recently it has worked fine however now I receive a response that says “Sorry, it looks like the sonos isn't available right now”.  I have done a full factory reset on both arc and sub, disconnected and reconnected my google assistant, unlinked and linked my Spotify account.  None of these has worked.The second issue I have is that while watching TV or listening to music, every so often the Sonos arc will dim the sound down to really low for about 3-5 seconds and then return the sound to normal.  It happens at different times as at first I thought there was something happening at a specific time like a notification but there is nothing consistent about it.Any help with any of these would be greatly appreciated!!!

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B
3 years ago
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doctorbContributor I
asked in Home theater
Too many amps

Ok, need some helpnew house:34 in ceiling speakers all wired up to media closet7.1 surround set up one room wired to media closetwant ceiling speakers to play TV SOUND IN  7 of the rooms so assuming I will use HDMI ARC ON THOSE AMPS but want amps to all be in media room which is quite a run to the respective rooms so how do I use the ARC from that distance and not run new HDMI FROM MEDIA CLOSET AMPS TO TVS? 17 potential zones  bit crazy but 17 AMPS? Basically speakers in all the rooms not including two more zones for back yard.one connect for receiver Seems nuts    

2
melvimbe
3 years ago
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APD2512Contributor I
asked in Home theater
LG OLED55C9PLA and Sonos Beam. TV channels audio volumes variable loudness

Above combination has been working successfully for several months until recently. Now experiencing significantly variable audio levels across tv channels from the same satellite feed. When beam removed/powered off and using tv speakers, audio volumes balanced ok. Attach beam and volumes very different. Reset beam and reattached with same results I.e. variable sound levels.Can anyone help please.

2
A
3 years ago
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BaggyContributor I
posted in Home theater
Cannot connect 2 Beams to the Wifi

So I have 2 Beams, a 1 and a 3 at home. The system has been working perfectly for the last few months (apart from the sound cutting out when playing radio some times....) And now both of my beams have dropped off the network and cannot connect to them on the app any more.I have tried connecting them again, they are found but just fail to connect to my WiFi. There's nothing wrong with the WiFi, the 1 & 3 connect just fine. The access point has been rebooted. I have a virgin suberhub 3 and ubiqiti AP for the WiFi.I have factory reset one of the beams and still no joy.One of them has been plugged in via ethernet and was available on the network but needs to be unplugged to add it to the WiFi…I have removed the networks from the Sonos android app and set it up again for the 1 and 3.This seemed to start when I connected to someone else's Sonos network then came home and the beams had dropped off the network.I have also noticed since then that the sound keeps cutting out on the beams for

2
B
3 years ago
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TwizzlerContributor I
asked in Home theater
ARC

Hey all. Just received my ARC but just laying it flat without any cords plugged in it's extremely wobbly. The slightest touch makes in fall forward. Maybe not weighted properly? I'm afraid when I hook it up the smallest vibration will send it falling to the floor and yes, it's sitting properly flat side down. Any ideas asto why or is this normal? Doesn't seem like it would be.Thank you people! 

2
T
3 years ago
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Pwen7Contributor I
asked in Home theater
arc removed from system

Maybe someone here can help.  I had my arc and sub on my "system" and working fine.  I then added Roam to the "system". My sub and Arc then we're no longer recognized on the system.  I was able to get the sub back after resetting it. but it is not paired with the Arc because I cannot get it back so it is not working.   I have reset the Arc and I get all the way to adding to my wifi and it doesn't recognize my wifi network and asks for the password. I put it in and it still won't work.  The sub, Roam, and two play 1's, are all on the same network with the same password but the Arc won't connect.  I restarted my router as well and still nothing.  Very frustrating. 

2
P
3 years ago
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GateswayContributor I
asked in Home theater
Beam in RV

I just purchased a new Beam for our RV to use with the TV as a soundboard.  Does it require WiFi after setup?  So, every time we go to a new campground, we have to access the WiFi of that campground?  Seems weird.Any work around would be great!Thanks.

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Stanley_4
3 years ago
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adamrtAvid Contributor III
asked in Home theater
Setting up Sonos, Sky Mini Dish & Arc

I think I have this correct but the plasterers are coming tomorrow to plaster the ceiling so I though I would check.Having an extension built where I will have a TV on the wall, ceiling speakers as the rears and an Arc as the front, this will be connected to a sky mini dish which I am having to locate elsewhere as we are having a really thin TV installed and no room behind it.So the Sky Q mini dish connects to the main Sky Q box wirelessly, the mini dish has a HDMI cable to the TV, the tv has an HDMI cable to the ARC, the ceiling speakers have cables to the Sonos Amp and the AMP and Subconnects to the ARC wirelessly.Please tell me I have got this right???

2
G
3 years ago
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bpatbContributor I
asked in Home theater
Is Wifi required for Sonos Arc operation?

I’d like to setup a soundbar in my house and I really like the look and specs of the Sonos Arc but I’m not interested in any connected features.  I just want the sound out from my TV.  Can the unit be operated without any network connection at all?

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B
3 years ago
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WmorilloContributor I
asked in Home theater
ASUS RT-AX86U Aimesh with RT-88U & RT-66U_B1; and Sonos issue

I just updated my house WIFI with Asus RT-AX86U, with AC88U & AC66U_B1 as Aimesh nodes with ethernet backhaul. I followed every other topic about FW version, Airtime Fairness, QoS, etc, but still my Sonos equipment (a Play5 Gen 2, a Play1, 2 One SL, and a Beam) are not able to function (random disconnections, no control over the S2 app, etc.

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controlav
3 years ago
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Mark_BatemanContributor I
asked in Home theater
Sonos Beam wall mount

Hi there.Quick question with regards to the Beam wall mount… once the Beam has been attached is it flush to the wall, or is there a gap so as to allow cables/trunking to run behind?I’ve searched as there’s nothing obvious, so apologies in-advance if this has already been asked and answered.Many thanks, Mark :-)

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M
3 years ago
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TegsAvid Contributor I
posted in Home theater
Virgin Hub 3 with Arc bundle?

HiI currently use my arc set up with Sky broadband with no problems but am thinking of changing to virgin for Broadband and just wanted to see if anyone uses this and if it works OK over WiFi or if they have 1 speaker wired ? Thanks in advance. 

2
I
3 years ago
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Knibbsy1Contributor I
asked in Home theater
Sonos beam dropping out

I have two Sonos 5s, a Sonos one and a Beam. They are set up in a system.  The Beam is also connected to a TV. The Wi-fi system delivers a fast system … up to 200 mbps.  The Beam is very close to the router (within a foot)Every so often the beam drops out and the sound reverts to the tvAny thoughts or suggestions? 

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Airgetlam
3 years ago
B
beratContributor I
posted in Home theater
Sonos Beam low sonos sub output

Hi All,I recently purchased a sonos beam shadow edition  from ebay in brand new condition. I set it up the other day and the sound quality was very underwhelming. Then with hope, I added a sub gen 3 to the setup and something weird happened. I saw that although the sub was added there was no output. Then I played with the sub on/off toggle switch and there was weak output from the sub with the toggle switch off and no output from sub when the toggle switch is on position. I can easily compare the sub output and normal on/off position with a sonos arc I currently  have.Does anybody have any idea/recommendation or a similar incident. I would appreciate any helpThanks and Regards  

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Sonosjunkie
3 years ago
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SkyGuyContributor I
posted in Home theater
Arc disappears from the app

Hi, I have in my living room Arc+Sub+2xOneSL. When I set up everything works. Suddenly Arc disappears from the app, but not from the network. I have separate network that is only for Sonos speakers. The internet connection is fully open. I can see from the router side that  the Arc is connected all the time to the network and has the IP address. When I restart Arc by pulling out the power cord and pluging it again, it comes alive and also appears to Sonos App. BUT... It should say under system Arc (+ Sub + Surround) now it says Arc ( + ? + ?). Only way to get everything up and running is removing the sub and surround setup, reset all speakers, rejoin them to the network and to system and set up system again. Not very nice from these products. Is there anything that I can do? All speakers are connected via Wireless to WPA2-PSK network, both 2,4G and 5G band available (I have Ubiquiti Unifi network gear). This is now doing it more than once in a day, so it is starting to annoy me. Otherw

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S
3 years ago
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wakingupContributor I
asked in Home theater
Removing Setup and starting over

Until recently, I had a Playbase connected to my LG smart TV with an optical audio cord. Also connected were my Sub woofer and 2 Ones giving me surround sound for the TV that seemed to work very well. Inmy living room I also had an older Marantz receiver, 2 decent wired speakers, a CD player and a Turntable giving me a reasonable stereo system.In my infinate wisdom, I purchased an Amp which was to replace the receiver. My hope was to connect everything together so that I could have my TV with surround sound or switch to my CD or Turntable or the Sonos app for stereo. I purchased Y RCA plugs so I could connect both the CD player and the Turntable to the AMP. Obviously only one at a time but I hoped to save pulling and inserting plugs all the time.  The TV is now hooked up to both the playbase (optical cord) and the AMP (ARC  HDMI). Nothing is working as it should and I’d like to start over. I’m also contemplating moving the Playbase to the Bedroom TV and using the wired speakers with th

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A
3 years ago
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EricSwansonContributor I
posted in Home theater
Sonos SL not playing Spotify

My Sonos One SL will not allow me to connect my Spotify account. My Spotify account is a premium subscription and all of a sudden Sonos stopped playing that media server. I have 3 Sonos One SL’s connected to my business network. Two are set up as a stereo, and the last one is added by itself. Now my account will not play any media server, including Spotify and Apple Music. The stereo pair is not showing (?+R). Please help!

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E
3 years ago
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Jeff VContributor I
asked in Home theater
Sonos keeps turning itself down

I have a speaker system that includes the Arc, Sub (Gen 3) and two Sonos One SLs.When I am watching television, it randomly turns itself down.I am not touching the remote or the app, and there is nothing/nobody else in my house that would be turning it down. Frustrating.Anyone have any ideas on how to make this stop?

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J
3 years ago
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