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Get help with your Ray, Beam, Arc. Playbar, Playbase. How do you set up a Sonos 5.1 system and TruePlay it? Which Sonos product work with your TV? Get help with your home theater questions

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  • 28,444 Replies
Stanley_4
Stanley_4
solved this question

Sonos Era 300 placement for surround

I’d say place the 300s for optimum TV sound and add a stereo pair positioned to work for sitting at the table, or a Five if you can’t find p...
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BJOutdoors
BJOutdoors
started this topic

Two independent systems

I have two SONOS systems. I would like to set them up to operate independently of each other. How do I do that?
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AjTrek1
AjTrek1
started this topic

Arc Placement

Updated 9/14/23 to include Era 300’s as surrounds (which have upward firing drivers) that replaced Sonos One’s. All other information and gu...
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5543 Topics
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Wayne LContributor I
asked in Home theater
volume display disappeared on sony tv screen

Good morning, turned on my Sony tv this morning and the volume display on the set was no longer visible. Volume control works but no visible signs of volume levels. Any suggestions?

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W
2 years ago
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Paddo42Contributor I
asked in Home theater
sub no longer powers up

My sub won,t power up.  No light and is listed as missing by the app.  Tried different power outlets, leaving unplugged overnight etc. Any hopes here or is it dead?  If so that’s pretty poor for an expensive device only a couple of years old.

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P
2 years ago
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DanSuggestAUsernameContributor I
asked in Home theater
Frustrating experience with Sonos | Apple TV | Samsung setup

Equipment: Samsung UE55AU9000KXXU (2021)  Apple TV 4K  Sonos Beam (Gen2) + Sub (Gen3)There seems to be a number of topics describing similar issues but no definitive answer. I’m presuming it’s a lack of standards support somewhere but it’s really frustrating and I’d love to know definitively which device is causing the issue.The issue I’m having is I get intermittent audio from my Sonos with my setup. The easiest way I’ve found to recreate the issue is with Netflix although it happens with other streaming apps I use like Prime, Disney +, Plex. I can’t say I’ve ever seen it happen with YouTube or BBC iPlayer.If you just scroll around in Netflix, when you leave it a couple seconds it starts playing the trailer for the selected show. Sometimes I get audio, sometimes not. I can scroll to the next show, get no audio, scroll on, get audio, scroll back and get audio on the show trailer I had none on a few seconds ago. This just repeats, it seems totally random wether you get audio or not.  Th

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G
2 years ago
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Domx360Contributor I
asked in Home theater
Sonos Beam connecting to Mac Studio

Hi,Is this possible ?There is an HDMI on the Mac Studio, is it as simple as connecting this to the Beam?Would I get Dolby Atmos output from the Mac Studio ?Help greatly appreciated.

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W
2 years ago
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mjnewtonTrending Lyricist I
posted in Home theater
Unexpected sub impact in Ambient music playback mode

From searching I’ve found this mentioned before but unfortunately there were no follow ups so forgive the repeat.I've just picked up a pair of Ikea Symfonisk bookshelf speakers for the rear surrounds and am finding them to be a great complement to my Arc and Sub for watching TV. I have been experimenting with the Music Playback setting (for non-TV listening), and its Ambient and Full options, and having tried both I am definitely leaning towards Ambient as I think I prefer the slightly more localised sound that it allows, and in contrast the Full setting just sounds a bit too much 'everywhere' for my liking.However, I've noticed an unexpected downside - the Ambient setting appears to reduce the sub output slightly for some reason. I first suspected it audibly but it became much more obvious when holding my hand over the sub's output hole where it is easy to actually feel the difference.Why would it do this? The Music Playback option description implies that it only affects the surround

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M
2 years ago
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Braden_Dude0311Contributor I
asked in Home theater
vizio vs sonos arch

What are the best settings I should put on my Vizio that’s connected to my Sonos arch? 

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2 years ago
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HaasomeContributor I
asked in Home theater
Ray connection

I just purchased a Sonos Ray and connected it to a Samsung TV. It seems to work fine. The way it is currently configured is so the audio comes out of both the TV and the Ray. Is this ok, or should I not have audio coming out of the TV and just have sound coming out of the Ray?

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H
2 years ago
NikGrey
NikGreyContributor I
asked in Home theater
Front Stereo pair echo?

Hi All,Since my last post I have added 2x Five’s. So, I have a Beam & Sub.2x Five’s at rear as surround (although in settings I have no way to control the “Surround audio” - I cant set the distance between myself and the fives.. I could when I had 2x One’s as rear surrounds)as the front stereo pair I have the 2x One’s.The problem is, when I want to watch TV I have to turn off the 2x One’s as they create an echo (These One’s were forced into a different room - TV Room 2.Music is fine with everything on.I would have thought this set up would be the perfect 5.1 ??I am probably doing something stupid as I’m tired :(

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Stanley_4
2 years ago
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marinheiraAvid Contributor I
posted in Home theater
Sub 3 On/Off toggle in app is inverted?1

Hi all!After reading about 14.6 update issue, it’s now my time to get affected by it.Sub on/off toggle is inverted.Any way of solving this, aside having the toggle OFF when I want the sub on?

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M
2 years ago
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sharar10Contributor I
posted in Home theater
Sub going out of sync

My sub will regularly go out of sync with my arc - especially when skipping through songs on spotify. Sometimes the sub will stop playing for a few seconds and then come back online but out of sync. I have my arc connected to my router via ethernet. I have my WiFi router and SonosNet on different Wi-Fi channels. The arc is maybe 10 feet away from the sub. I’ve never had an issue with my ones either that are 20 feet away. It’s just the sub that seems to be the issue. I submitted a diagnostic report: 475378171.

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EmAyArSe
2 years ago
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dcacarrContributor II
asked in Home theater
Sonos Beam and headphones

The Beam is connected to my HD Samsung smart TV and Sky box etc and of course with no jack the Sonos will not connect directly to headphones. Is there an adapter/conversion unit that will enable me to fit in and then make use of the headphones, please? I am not at all technical and in my 80’s so any thoughts will be much appreciated. I thought that I had seen a suitable converter?

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D
2 years ago
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akracing7Contributor I
asked in Home theater
Sonos Beam Constant Restarts with TCL Roku TV

Hi.I have a Sonos Beam Gen 2 and TCL Series 6 55” Roku TV (55R635) and I have them connected via eARC HDMI cable.I’ve had the Beam for about six months and over the last two months I have to constantly unplug and replug the Beam to get sound going. I’ve tried three different HDMI cables to no avail.I just completely reset everything with a new 8K HDMI cable, unplugged everything and waited ten minutes and reset from scratch. The Beam was found in CEC and everything was fine. Then I plugged in the cable box and xBox and then the Beam drops out of CEC, but the sound still worked. Then after the TV goes into sleep mode and if I want sound when I turn the TV back on, I have to unplug the Beam and then plug it back in and then I have sound.I have a similar TCL Roku TV in another part of the house with a Bose soundbar and have never once touched it after initial setup, so I’m at a loss here.Thanks.

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A
2 years ago
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BhenslerContributor I
asked in Home theater
defective amp/firmware

I recently called customer service and determined my amp is defective on may 1. The sound kept going out on my tv. If I reset the arc it would come back on for a bit but go out again. It recently fell out of warranty unfortunately. sonos says they will replace it for a discounted fee which is great. However they won’t initiate the replacement process despite multiple emails and calls since may 1.  Every time I call they say they’ll send me an email to start the process. The email will come in 24/48 hours but it never comes. And I’ve checked spam.  I’m sharing as I found that this is an ongoing problem, ie the arc sound going out intermittently. Just wanted to share it was the amp in my case.   And hopefully Sonos will send me a new replacement!  Has anyone else experienced this?  

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2 years ago
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Aa36582015Contributor I
posted in Home theater
cant get LP player connected to Port to play on my soundbar

I can't get my LP player connected to my Sonos port to play on the Sonos soundbar

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Stanley_4
2 years ago
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robinvanderveenContributor I
asked in Home theater
Sub and One SL keep disconnecting

Hi, I’d like to ask for some help. I have just bought the full Sonos Cinematic system including an Arc, Sub (Gen 3) and Two One SL’s. There is a problem. De Sub en One SL’s keep disconnecting from the Arc. I think that I’ve tried everything. I tried using the Arc wired so it can make its own wireless network trough which the Arc can connect with the Sub en One’s and only use the WiFi from my TP Link x60 mesh network, connect everything via ethernet. But no luck. What I noticed is when my tv switches to Dolby Atmos (LG OLED55CX6LA) the problem sometimes occurs and won’t go away without rebooting all Sonos products. The TV is set to E-Arc to get Dolby Atmos. I tried using an Apple TV 4k (the latest one) and LG’s built in apps. But using both ways the problem still exists. I tried looking for answers within the Community but couldn’t find a solution that works for my situation. Thanks in advance!

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R
2 years ago
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EthieContributor I
posted in Home theater
connect tv to sonos arc

Cannot connect TV to sonos arc

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Airgetlam
2 years ago
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JazzyGeoffContributor I
asked in Home theater
Connecting LG B7 TV, Sonos Amp & Sonos Arc

Hi All,I have got a Sonos Amp which is connected to some ceiling speakers in kitchen which I use for music only (in kitchen/outdoor area). I recently bought a Sonos Arc which I have connected to my LG B7 TV fire the HMDI Arc port. I was just wondering if there would be any benefit to connecting my AMP to my TV and then my Arc to my AMP? or even if thats possible. When money permits I am hoping to get Sub and surrounds etc over time also.  Main reason I ask is I seem to get Dolby 5.1 or 5.1 plus come through on Arc when I check sonos app, but never Dolby Atmos. possible its just what I am watching is not supporting atmos?ThanksGeoff

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J
2 years ago
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Mart the FartAvid Contributor I
asked in Home theater
swap playbar to Arc

Hello Folkscould someone kindly assist me please, I’m confused with the replies from this previously asked question 😥in “ laymans” terms how do I replace my existing soundbar with an Arc?I see replies about “unbonding” the surrounds and the sub, what does this exactly mean?is this remove them from the “room” and if so what happens to the playbar, surely it still exists in the “room”?I understand about adding a product ( the Arc) how do I then re add the surrounds and the sub?sorry to ask such a dumb question but I need it clear in my mind before I start!Thank youMartin

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Airgetlam
2 years ago
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MarwedelContributor I
asked in Home theater
Sub Gen3 Ticking Noise between audio, from LG CX

Hi, have noticed since moving the Sub Gen3 closer to my seating position, that between audio there is a low pulsing/ticking noise. It’s very consistent and from all devices running into my TV (PS5, Xbox, PC). It does not happen when streaming from the Sonos App.I have tried literally every setting in the Sound section on the TV, to no avail, even switching to regular ARC instead of EARC.My setup is Arc + Sub Gen3 + 2x Sonos Five’s. The ticking sound only comes from the sub.Wondering if anyone else has noticed or experienced this?

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Corry P
2 years ago
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monsterfrogContributor I
asked in Home theater
Sub gen 3 Arc connection issue

I have just received my Sub to complete my surround system. Every time I tried to pair it with Arc I was getting a failed connection message. After quite a few attempts at pairing the sub, and a factory reset later, I discovered that the sub would only pair with the Arc when I switched the Arc from wired to wireless connection. Now my system is working great and all speakers are connected. But when I switch Arc back to it’s wired Ethernet connection, I loose the sub speaker again. As anyone else encountered a similar issue? I also have a pair of surround one SLs which I had no problem pairing with Arc. 

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Stanley_4
2 years ago
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bcfarleyuContributor I
asked in Home theater
Arc sound cuts out after hulu commercials

have seen other postings like this with no resolution. Unable to recover sound from arc at all now. turning off TV and trying to stream music fail. This is garbage,.

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Airgetlam
2 years ago
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rodmfContributor I
asked in Home theater
The Right TV for my Arc

Hello!I need to know the required TV features to maximize our Arc. We bought an Arc in 2020 and hooked it up to our TV, which is a Vizio E65-C3. The Arc sounds amazing when I play music out of it. It’s sounds meh when I play the TV.  My suspicion is that the TV--purchased in 2015--is outdated for the Arc. We are moving and getting a new TV. So I can correct this problem...I think?! I called Sonos tech to find out ask which required features are needed on a new TV. Sorry, that was a total waste of time. This tech person was really just a call agent.  I am hoping that a Sonos tech expert on here can help: As I shop for a new TV, what are the required features I need? In my research I’m seeing conflicting info from customers. Thank You!Rod.   

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2 years ago
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CheekymonkeyyouContributor I
asked in Home theater
connecting sonos beam with 2 x sonos one

Hi all I have just purchased 2 sonos one speakers to go with my sonos beam that I use for my TV. The beam added in the app straight away. When I try to add the sonos ones it just doesn't show when it's searching for devices.  However, I factors reset all 3 devices and discovered that I can add the beam and the speakers won't be discoverable or if I add the speakers then it won't be able to see that there is beam aswell. They are not set as a stereo pair. They are all on the same network.  Can anyone help..pulling my hair out 

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UKMedia
2 years ago
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sparkymark75Enthusiast I
asked in Home theater
Sonos Arc with Sub - Bass is lost

In my living room, I have a Sonos Arc with a Sub and 2 xPlay:1 for surround. Recently I’ve noticed that the system appears to loss the bass. The sub is still part of the Living Room when I look in the Sonos app. If I turn the Sub off in the Sub Audio option, then I can hear the bass increase as it’s now coming from the Arc.I’ve taken some diagnostics, hopefully someone can take a look and tell me if they can see an issue.Diagnostic: 2074324410When this happened yesterday, I had to remove the sub from the room and add it back in to fix it. Is there a quicker way to resolve it while I await a response from Sonos?

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I
2 years ago
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JoachimHankaContributor I
asked in Home theater
Beam(2) with Samsung UE75 and HDMI / output switches from speaker to HDMI and back

Greetings!Beam (Gen2) ist connect to Samsung TV UE75 HDMI Arc Port (HDMI2).Beam works nicely as streaming device for music.Here’s the issue: on the TV setup, the audio output device switches every few seconds from HDMI (Beam) to the internal TV speakers, back to HDMI, back to internal…For the few seconds, when the output device is HDMI, Beam works and sounds great.Any ideas?TV and Beam are on the latest software releases. Both have been rebootet. The HDMI cable in use is the one which came with the Beam system.Thanks a lot in advance and best regards!Joachim

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J
2 years ago
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