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Contributor I
June 11, 2020

I occasionally get a loud buzzing over the audio from Beam connected with HDMI

Is anybody else experiencing this. It only started happening yesterday and I have had my Beam for about a year.

I have the Beam connected to my Samsung Smart TV using HDMI (ARC) and it happened when I started a YouTube video through the TV YouTube app. There was a loud buzzing noise over the audio. At first I thought it was a TV problem, but I switched to the TV speaker and it was fine. When I switched back to HDMI the problem persisted. I also unplugged the HDMI from the Beam and plugged it back in but the problem persisted. After rebooting the Beam (by removing and reinserting the power cord) the problem went away. However it has happened at least 3 times over the last 24 hours.

It should be noted that if I stream to the beam over airplay while in this state the buzzing doesn’t happen.

Also the Beam is in a surround setup with a Sub and 2 Sonos Ones.

As it just started happening I wondered if it was due to a software update or something.

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121 replies

Trending Lyricist I
August 21, 2020

Hi All,

I have had the same issue with my Playbar 5.0 surround set up. Started a couple of months ago. 

The Playbar is optical only so i tried a new cable but that didn't work i have a Samsung TV. I seem to only get the buzzing when the apps are used and then the only way to reset it is to pull the power cable. 

I email technical support and we have tried assorts of things. Both the software on the TV & the Sonos is up to date (which might be the issue). I have tried removing the rear surrounds (Sonos Ones) and i still get the issue. I then re added them same problem. I tried turning true play off that also didn't work. 

It doesn't seem to do it as often at the moment and I have sort of given up with the tech support as it seems like they dont know what the issue is. I might email them a link to this thread. 

If anyone has a fix that would be good to know. 

Thanks

Aaron 

Hi Aaron, I'm convinced it's a problem with the recent update of the app to S2.  Everyone who's reported the problem seems to think that to. Sonus unfortunately seem to have given up on this thread as they've not posted in a while.

Avid Contributor II
August 25, 2020

Hi all. There’s a update today on the sonos app. Hopefully this might fix the issue. 
 

Aaron

Lyricist I
September 9, 2020

I was unfortunately on the same boat as everyone else. I have a Samsung smart tv and the buzzing appeared fairly recently.  I didn’t change any settings at all and I have done everything that was suggested in this thread to no avail and whatever recent updates happened they didn’t help at all.  Unplugged the optical cable and blew air into it to get any dust out.  After all the resetting I looked at power and the plug was partially out of the power socket! I made sure it was plugged in tightly and the buzzing went away. Bad grounding! I hope my bone headedness fixes the problem for some of you 😀 

Lyricist II
September 13, 2020

After not experiencing this for a while I though that problem has been fixed in latest sofware updates, but I just experienced what I believe is a new form of same issue:

turned on TV and sound seamed to be odd (no buzzing though). After I came closer to Beam I understood that central channel (speach) is coming not from the central speakers but from left speaker instead. It was hard to determine what exactly was going on with center and right speakers, but seamed that there is some sound coming out - I’m guessing channels were swapped and center speakers were playing left or right channel audio.

Powercycle set everything back to normal.

Lyricist I
September 26, 2020

Is anybody else experiencing this. It only started happening yesterday and I have had my Beam for about a year.

I have the Beam connected to my Samsung Smart TV using HDMI (ARC) and it happened when I started a YouTube video through the TV YouTube app. There was a loud buzzing noise over the audio. At first I thought it was a TV problem, but I switched to the TV speaker and it was fine. When I switched back to HDMI the problem persisted. I also unplugged the HDMI from the Beam and plugged it back in but the problem persisted. After rebooting the Beam (by removing and reinserting the power cord) the problem went away. However it has happened at least 3 times over the last 24 hours.

It should be noted that if I stream to the beam over airplay while in this state the buzzing doesn’t happen.

Also the Beam is in a surround setup with a Sub and 2 Sonos Ones.

As it just started happening I wondered if it was due to a software update or something.

 

I'm having exactly the same problem with a Samsung TV and it started a few months ago. First time I noticed the static background noise was via the TV's Facebook app. Once it starts, the tone of the static noise changes when I start a different video or I stop it. Same happens if I open a different TV app. The problem solves only after a power cycle the Sonos Beam. The problem is happening roughly once a week. Please, do something Sonos. Look how many people in this thread is complaining about the exact same problem.

Lyricist I
September 26, 2020

I have the exact same issue as OP: Samsung Smart TV hooked up to beam via HDMI (ARC) and only happens when I’m on YouTube. If I switch to other apps like Netflix or Spotify I don’t get the buzzing. This has been going on since the beginning of the year for me, but I notice it happens only while watching a YouTube video.

Lyricist II
October 16, 2020

Dear Sonos support,

just wanted to let you know this issue is still unresolved!

I'm forced to powercycle by Beam every other day. This is NOT normal!

Creating support cases gets us nowhere as many have stated in thi thread.

Please can we at least get an acknowledgement form Sonos side that you are aware of this problem? Communication regarding this has been very poor and although product is good othervise I would never suggest Sonos to anyone due to this attitude!

 

Lyricist I
October 21, 2020

I just purchased the Sonos Beam. 2 days later watching internet TV I get loud buzzing from right speaker on beam- no resolution available.  £360 for a speaker- I expected a little better than this Sonos. Terribly disappointed, returning for a full refund. I will never recommend Sonos to anybody. 

Lyricist II
October 24, 2020

I will echo what everyone else has been reporting on this thread. Playbar plugged to Samsung TV via optical. No problem until maybe 3 weeks ago. Now, several times a week, the playbar emits a buzzing sound, only when outputting from the TV. Playing music wirelessly from the app never triggers the buzzing noise. Sometimes, I’m able to get rid of the buzzing when switching the TV audio from dolby surround to PCM, but some other times, this does not resolve the problem. Unplugging the playbar is the only remedy, but it is only a temporary fix since the buzzing starts again a few hours or a few days later. I tried to switch the optical cable, recheked all my connections, … As everyone reported here, this has to be a firmware issue. Please Sonos, solve this! I don’t want to end up with a giant $500 paperweight.

Lyricist I
October 25, 2020

I have exact same issue however it’s only when I play channel 7HD...everyone other channel including other channel 7 variants (7TWO, 7MATE) all play perfectly.  When I play 7HD through Sony Bravia TV speakers it plays fine. However 7HD through the Sonos Playbar will play a loud humming sound...very bizarre and annoying.

 

I have taken the advice of other people on this thread and the hard power reset has fixed the issue. (For now)