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jonnysm
Contributor I
October 23, 2023
Answered

I am very disappointed with Sonos

I am very disappointed with Sonos, because I spent 1700€ for an ARC soundbar and a subwoofer.

And now I find myself with a system that works badly, because I have a Connect Amp from 2014. Something I have to control with App1 and something else with App 2.

If I don't have my phone I can't adjust the volume of the associated speakers via cable.

If I had known that I have to spend another €500 to be able to control the volume with the TV remote control, I would never have bought Sonos!

Then I don't understand, you do a promotion to solve your problems but you force me to spend more, why don't you give me a refurbished one with a discount.

I spent all this money, thinking of buying the top I find myself in an embarrassing situation, either I spend more money or I sell everything, because it's not manageable like this.

has anyone solved differently?

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jgatie
jgatieAnswer
October 23, 2023

would they only leave the arc on when they watch movies? turn off the speakers behind the sofa? do you think it gives a better sound?
but when i listen to music i can't turn on both at the same time

 

Personally, I would think it’s terrible sound.  Hearing voices behind you that are supposed to be coming from the screen is not surround sound.  For proper surround sound, you would need an Amp.  That would make the surround channels into actual surround channels.  

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jonnysmAuthor
Contributor I
October 23, 2023

exactly, when you listen to music you have to decide: sub and arc or loudspeaker because both together don't work.

 

Well we know that, one is S1 only and the other is S2 only.  Nothing anybody can do about that.  Still doesn’t answer why you are using both for TV audio, when the Arc/Sub are playing the exact same thing as the Connect:Amp, and you will get no surround information.

would they only leave the arc on when they watch movies? turn off the speakers behind the sofa? do you think it gives a better sound?
but when i listen to music i can't turn on both at the same time

ratty
ratty
October 23, 2023

Kindly clarify. It sounds rather as if you have:

  • TV connected to Arc (+ Sub) via HDMI. This runs S2 and is controlled by the TV remote
  • TV wired to the Connect:Amp Line-In via RCA. This runs S1 and has to be controlled by the app (or the buttons on the front).

And you’re somehow listening to TV on both the Arc and the Connect:Amp at the same time? Is this correct?

exactly, when you listen to music you have to decide: sub and arc or loudspeaker because both together don't work

 

They can’t work together because they’re entirely different systems. One is S1 and the other is S2. 

jonnysmAuthor
Contributor I
October 23, 2023

Kindly clarify. It sounds rather as if you have:

  • TV connected to Arc (+ Sub) via HDMI. This runs S2 and is controlled by the TV remote
  • TV wired to the Connect:Amp Line-In via RCA. This runs S1 and has to be controlled by the app (or the buttons on the front).

And you’re somehow listening to TV on both the Arc and the Connect:Amp at the same time? Is this correct?

exactly, when you listen to music you have to decide: sub and arc or loudspeaker because both together don't work

 

They can’t work together because they’re entirely different systems. One is S1 and the other is S2. 

but if I buy the new amp this will be solved right?

jgatie
jgatieAnswer
October 23, 2023

would they only leave the arc on when they watch movies? turn off the speakers behind the sofa? do you think it gives a better sound?
but when i listen to music i can't turn on both at the same time

 

Personally, I would think it’s terrible sound.  Hearing voices behind you that are supposed to be coming from the screen is not surround sound.  For proper surround sound, you would need an Amp.  That would make the surround channels into actual surround channels.  

    ratty
    ratty
    October 23, 2023

    Kindly clarify. It sounds rather as if you have:

    • TV connected to Arc (+ Sub) via HDMI. This runs S2 and is controlled by the TV remote
    • TV wired to the Connect:Amp Line-In via RCA. This runs S1 and has to be controlled by the app (or the buttons on the front).

    And you’re somehow listening to TV on both the Arc and the Connect:Amp at the same time? Is this correct?

    exactly, when you listen to music you have to decide: sub and arc or loudspeaker because both together don't work

     

    They can’t work together because they’re entirely different systems. One is S1 and the other is S2. 

    but if I buy the new amp this will be solved right?

     

    Yes. The Amp would be part of the same system as the Arc. You could then combine it with the Arc as a single ‘room’, with the Amp driving the surround speakers. 

      jonnysmAuthor
      Contributor I
      October 23, 2023

      would they only leave the arc on when they watch movies? turn off the speakers behind the sofa? do you think it gives a better sound?
      but when i listen to music i can't turn on both at the same time

       

      Personally, I would think it’s terrible sound.  Hearing voices behind you that are supposed to be coming from the screen is not surround sound.  For proper surround sound, you would need an Amp.  That would make the surround channels into actual surround channels.  

      so the sound only comes out of the arch and sub and the loudspeakers (they are not behind but on the side, I misspelled) you wouldn't even turn them on?

      jgatie
      jgatie
      October 23, 2023

      so the sound only comes out of the arch and sub and the loudspeakers (they are not behind but on the side, I misspelled) you wouldn't even turn them on?

       

      If the speakers are not surround speakers, no I would not turn them on.  The direction of the voices and the echo from the delay would drive me bonkers.

      jonnysmAuthor
      Contributor I
      October 23, 2023

      so the sound only comes out of the arch and sub and the loudspeakers (they are not behind but on the side, I misspelled) you wouldn't even turn them on?

       

      If the speakers are not surround speakers, no I would not turn them on.  The direction of the voices and the echo from the delay would drive me bonkers.

      That my Situation 

       

      jgatie
      jgatie
      October 23, 2023

      Those are supposed to be surrounds, not just repeating what comes out of the Arc, but delayed.  No, I would not group those with the Arc and Sub.

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