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Obizues
Contributor I
March 13, 2023

How do i stop my Sonos Arc from resetting its volume to zero when I turn off TV?

Whenever I turn off my TV, my Sonos arc always resets itself back to zero on the volume scale.

So I ways have to grab my remote and turn the volume back up to what I want it to be.

How can I prevent us so it just keeps the same volume on when I turn the TV on?

 

TV is: VIZIO 75-Inch P-Series 4K QLED HDR Smart TV w/Voice Remote, Dolby Vision, 4K 120Hz Gaming, Alexa Compatibility, P75Q9-J01, 2022 Model

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    25 replies

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    MattGreen
    Lyricist I
    July 6, 2024

    I have the same issue with the Sonos Arc and Samsung S90C TV. Whenever I turn the TV off the Arc reverts to 0 volume, and also the same if the TV is paused for 10 mins or so.

     

    Has anyone found a solution? I’ve tried all the settings within the TV but none seem to fix this.

      Hendek
      Contributor I
      July 7, 2024

      Hi

      I managed to sort this from an article on Reddit. Someone had same problem and simply relinked the Arc back to the TV using the Sonos app. Settings, system, product, TV setup and linked Arc to TV again and has been fine for a few days now. Hope this helps.

        serge2000
        Contributor I
        October 1, 2024

        My arc started to do the same exact thing on my Samsung Frame TV. Will try to go through the tv connect process and see if that fixes the issue. 

        Airgetlam
        Airgetlam
        October 1, 2024

        If it doesn’t (and the Sonos should be taking the volume command from the TV via ARC or eARC), I would submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

        There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

        When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

        Bruce
        GMac08
        Lyricist I
        October 28, 2024

        My ARC did this as well and the TV connect suggestion worked for me.

         

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