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Question

How do I get a diagnostics submission looked at?

  • June 20, 2024
  • 1 reply
  • 58 views
speedyrite

How do I get a diagnostics submission looked at please?

Haven’t had to do this for such a long time that I’ve forgotten the procedure!

Issue is “crackly audio via Airplay to Playbase”

Sonos Diagnostics Report Ref is **********

Long wait (est 65 minutes) for phone support & chat support not available in the UK.

Thanks!

 

Moderator edit: Diagnostic number recorded and removed

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1 reply

Bumper
  • Bumper
  • June 20, 2024

AFAIK You need to wait to speak to someone unfortunately. 

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