Horrible experience setting up products from Sonos

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I bought 3 Sonos One’s and the Arc in December. At first I had a massive headache setting Arc up with my TV, just didn’t connect to it and then randomly one day it connected. I tried all the TV settings possible, to no avail. It kept saying “connect tv speakers”. I have an LG 65 inch tv, don’t know the exact product model. Everythiing is up to date etc.

Okay, got it working but I have to remove all other HDMI devices before I can connect the Arc again. Note that I have to reconnect the Arc every time I shut the TV off. Incredibly annoying.

I’ve spent over 10 hours trying to configure it to work better. I’ve been reading forums and tried every solution, even bought the CEC less adapter for my tv box, so it wouldn’t interfere with the Arc.

BUT MAGICALLY I AM BACK AT THE “CONNECT TV SPEAKERS” SCENARIO AND I CAN’T EVEN CONNECT THE DEVICE TO THE TV. I’m technically experienced enough to say that it should not be like this.

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J

John BAnswer

Hi. Could you explain what you mean by ‘different HDMI-ARC positions? Most TVs have only one HDMI-ARC connection.

I am also puzzled by the message “Use your remote to connect TV speakers”. Where did this appear? It doesn’t sound like something that would appear in the Sonos app.

As the Ones are OK, I would suggest you factory reset the Arc only. Then in the S2 app go into Settings, System and select ‘Add Product’. Follow the on-screen prompts.

To factory reset:

https://support.sonos.com/s/article/1096?language=en_US

Use the ‘join’ button on the Arc for the reset.

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J

John B

Sorry it's still not working for you. I think your only option now (apart from sending it back for a refund) is to call Sonos' telephone support. They can remote access your system and take a look. If there is a fault with your Arc they should be able to tell.

I hope you find a solution.

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