Contributor I

help needed - Sonos One won't stay connected as a surround to the Beam

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I have ran a diagnostics test - 2021248624.

I have a Sonos Beam and 2 Sonos One that I have used as surround speakers for a long time. A few weeks ago my surrounds lost their connection as a surround to the beam and I can’t get it back. Currently my system is showing Living Room (+?+?) and the Ones aren’t listed. I remove the surrounds and the speakers don’t show back up right away. If I unplug the Ones and then plug them back up they will show up.

Then I attempt to connect them as a surround, the system sees both Ones, it pings a speaker to ask is that left or right side, it starts pairing and then after about 1-2 minutes it just gives up and says it was unsuccessful. I’ve done this over and over for too long…. I need help.

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