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Arcx
Contributor I
November 20, 2024
Question

HDMI (e)ARC broke after Sonos update

Hey everyone,

after the (terrible) Sonos system update, the (e)ARC connection between my TV and my Sonos Amp stopped working. No sound is played at all and the TV setup in the Sonos app just states, that no (e)ARC connection is possible. As it worked before the update, of course the TV is set to output the sound to the (e)ARC-HDMI-port. Tried turning it off and on again, reconnected the HDMI-cable a couple of times, rebooted the TV and the Amp and even set the TV to factory settings and reanabling (e)ARC-output. No dice.

Does anyone has a solution to this? Or do I just have to wait until Sonos fixes this problem? It’s so frustrating...

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12 replies

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ArcxAuthor
Contributor I
December 4, 2024

I’d perhaps even power off/on the TV after switching off eARC, to perhaps ensure the TV setting has changed over to HDMI-ARC only.

Yes, I tried both - eARC on and eARC off. Even got to the point to restart the TV after every change in the settings. It’s so frustrating :( While connected to the Panasonic at least I could tell, that Sonos sees the TV (the app instructs to turn on “VieraLink”, which is the Panasonic name for CEC (and yes, it was enabled). But still. Everything worked fine until the Sonos update 😪 

    Ken_Griffiths
    Ken_Griffiths
    December 4, 2024

    I’d perhaps even power off/on the TV after switching off eARC, to perhaps ensure the TV setting has changed over to HDMI-ARC only.

    Yes, I tried both - eARC on and eARC off. Even got to the point to restart the TV after every change in the settings. It’s so frustrating :( While connected to the Panasonic at least I could tell, that Sonos sees the TV (the app instructs to turn on “VieraLink”, which is the Panasonic name for CEC (and yes, it was enabled). But still. Everything worked fine until the Sonos update 😪 

    If not tried already, I would certainly try a different HDMI cable, just in case the cable has ‘coincidentally’ gone bad.

    I see aswell that your community profile lists that you have other Sonos products, so if they’re in the same system, then maybe try a factory reset of just the Amp only. Set it up again and see if that might fix it. If no joy after that, go onto give Sonos Support a call. Here’s their link: 

    https://support.sonos.com/s/contact

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