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Contributor I
June 18, 2020
Answered

HDMI CEC Interference

Error: Another device interfering with HDMI connection. I just bought the Sonos Arc, connecting to my LG TV via HDMI ARC/CEC. When my cable box and roku are connected via HDMI, no sound through Sonos ARC. I can only get sound when I disconnect everything else, to include cable. Everything hooked correctly, tv setup correct. Please help! 

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david82
david82Answer
Collaborator II
June 19, 2020

in any setup with a Sonos Home Theater product (Beam, Arc, Playbase, Playbar) the center of control is the TV. it is responsible for negotiating with and making sure the Audio and Video input streams make it to the right output.

in your situation, the LG 65SK8000PUA needs to be able to be in control and make it all work. the Sonos Arc is just connected to the ARC port for audio sent from the TV for the A/V source you select or apps you run on the TV itself.

if the problem begins when the TV is turned off and then back on but works ok when you connect devices to it after it has been on, my best guess is the HDMI initialization is not working correctly on the TV during power up.

since the power up sequence is where the problems begin i would try the same connection troubleshooting sequence: connect one device when the TV is off, turn it on and see if it causes the problem. then switch to the other device.

another thing to check is the firmware - make sure it’s up to date.

that TV doesn’t appear to have a lot of configuration options for HDMI but you could also try the same troubleshooting sequence above with the Settings>General>SIMPLINK (HDMI-CEC) setting on and then off to see if that changes any of the results.

another power startup related setting is the Settings>General>Quick Start+ option - try it on and off.

18 replies

Contributor I
August 22, 2020

Just wanted to get back to you regarding my issue. I ordered the CEC less adapter and everything is working as it should be with my Telus Box. Thanks for the support

 Thx. 

 

Brent

Lyricist I
November 8, 2020

I have the same issue with a  2020 Samsung Frame. The ARC connection keeps breaking. Any more news on this?

Airgetlam
November 8, 2020

There are a couple of threads in the Home Theater section of the Forum around issues with the Samsung frame. Last I recall, there was some discussion that Samsung was rolling out a firmware fix, but hadn’t yet released it everywhere yet. I have to admit not paying too much attention, as I don’t own a Samsung, but you may want to look for those threads. 

Bruce
Lyricist I
November 22, 2020

Having same issue with Sony XBR77A9G OLED set.  Sonos Playbar works fine but Sonos Arc constantly gives me issues.  Only solution is to disconnect power from TV for 10 seconds and power up again.  When it works with a earlier version Sonos product it seems to point to Sonos firmware to me.

Contributor I
December 27, 2020

Audio completely failed on my Panasonic TV when HDMI connected to my Sonos Beam despite hours of trying to work the problem out. The only way I have cured it is to use the digital audio to HDMI connection. One tip if doing this and you want to save yourself hours of frustration - remember to take the very small plastic cover off of the audio pin!!

 

Lyricist I
April 17, 2021

Has Sonos come up with a solution to this?  I am having this same issue.  It is definitely not the tv because I tried it on our LG and our Sonos.  It is a bit disappointing that this issue has been going on for this long and Sonos has not fixed it.  

Lyricist I
June 6, 2021

same issue here. just bought the Sonos Arc SL sound bar and every time i turn off the tv the sound bar gets disconnected.  turn the tv back on and the Sonos won’t connect.  I have to unplug the Spectrum cable box from the hdmi, connect the sonos and connect the cable box again.  I guess this sound bar is getting returned, i didn’t spend $800 bucks to deal with crap like this.  my crappy old samsung sound bar was $300 bucks and didn’t have any problems with the cable box. 

Lyricist I
June 6, 2021

I bought this a few weeks back and it has fixed the issue.  Just hook it up to your hdmi cable  plug it into your cable box. https://www.amazon.com/gp/aw/d/B00DL48KVI?psc=1&ref=ppx_pop_mob_b_asin_title