Avid Contributor I

Frustration - Want to nuke my entire system

16 replies
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I moved a couple weeks ago and I got my TV mounted and was trying to setup my Living room Sonos - Sub, Playbar and (2) Play 1’s. The Sub and Playbar come up fine under TV room. One play one shows under living room 2, the other not at all.

For some reason in the App I can’t just delete a speaker, nor can I move it to another room. I tried to do the paring under TV room, cant find 2 matching.

I did a factory reset on the play 1 not showing, added it then added it to the TV room, it showed up in TV room 2. I’ve reset both Play 1 and added them a few times. I get network errors in the app saying it can’t update or can’t add part way thru. My network is up and runing, did speed test with over 700mps. the only time it bounced was when Sonos was adding the play1 to the room. I’ve been trying to get these two damn speakers setup for 2 hours. I do not have a wired connection in the room, so I’ve been running them upstairs to try hardwired. same thing.

I’m frustrated enough I’m ready to go buy a different system. This all worked great in the other house and no change coming here. same TV room devices, bedroom and office are all the same speakers.

Is there a way to reset the app completely and add them all over again?

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J

John B

Please would you look in About My System. Each of your speakers will have either WM=0 or WM=1 next to it. What do yours have please?

J

John B

It may just be that your Play:1 has gone faulty.

But when I said you were going about things the wrong way I meant that you seemed to be trying to add the Play:1s to your Playbar room by giving them the same room name. It doesn’t work like that. The three speakers all initially go into different rooms with unique names. You then go into the surround settings for the Playbar and “Add Surrounds”. The Play:1s then lose their separate identity and you just have one Home Theatre ‘room’.

M

msetterAuthor

Avid Contributor I

This is nothing to do with network speed or moving data. Do you have any network devices other than router? Extenders, access points, mesh? Nothing else on your network requires constant communication between multiple devices and there is a problem communicating with this Play:1.

Hey John, no repeaters, extenders nothing like that. It’s odd I have the same equipment here as I did in the old place where I had no issue.

I don’t see an about me option on speakers. Where is that

Airgetlam

Which device is your controller on?

In general, it’s under Settings>System>About My System

Bruce

J

John B

Can I just confirm the nature of the problem(s) right now? Is the only problem that you cannot add the Play:1, or are you unable to connect to and use the whole system?

M

msetterAuthor

Avid Contributor I

Can I just confirm the nature of the problem(s) right now? Is the only problem that you cannot add the Play:1, or are you unable to connect to and use the whole system?

Thanks John for all your help. I tried again this morning, had a couple of bumps and got it all setup following your initial guidance. Not sure why the App was giving me a difficult time yesterday connecting for install but not updates.

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