FEATURE REQUEST: Add option to enable "Center speakers" for the ERA's 300, if they are added as surrounds

If you think certain speakers are too loud, you may want to explore the EQ settings in the Sonos App, dial in your own personal preferences.

Struggling to understand why you guys miss this every time. We want a surround sound system for watching movies that then turns into a music system when listening to music using the same hardware. Which is kind of its main selling point for hardcore users. It’s just software, it really is. Not saying it’s easy but it’s just the software.

This needs to happen! A must have feature. I’m on the verge of returning them. 

UPDATE:

SONOS replied with an E-mail today, so just wanted to let u know guys.

I’m a member of the Escalation Team here at Sonos Support.
Your initial email has been shared with our CEO. Patrick, however, cannot reply to all the contacts he receives and as such a case was created in our customer care system and escalated to a Senior Technician to address your feedback.

Thank you for your feedback on our new products and your cooperation! I can tell you that our engineers are already aware of your community post, but I will make sure to bring your case to their attention as well. 

I can't promise when or if this will happen, but we love getting feedback from our customers! 

So basically, just a non-binding, canned reply? Great…. 
 

(Although thank you very much, Majo133, for sharing this.)

I am new to Sonos . Have just added 2 X ERA 300s to a fairly recently purchased Beam Gen 2 and a Sub  mini. So I have nothing to compare the 300s with, either for music or surround.

However,surely the real issue here is lack of a quick flip between Music and Surround. I can see that this would be difficult to provide for perfectionists because of the TruePlay issue. ( i have not yet been able to use TP yet because no IOS device and as I am set up as surrounds I have not been offered the Android route. At least I think that’s why I have not been offered. I am trusting that Sonos thought long & hard before coding  Surround mode as they have.  So ,to my mode , as i say, I think that leaves the lack of easy transfer between   modes as the issue. 

I was within minutes of ordering a pair of era 300’s to replace my play1’s as surrounds when I heard and read that the front driver doesn’t work when in surround mode. I feel Sonos should have brought that up before release but they talked about the six drivers in each 300 and how it produced spatial audio with Dolby Atmos. Sounded good if you subscribe to Apple Music and listen to only Atmos music and only watched movies with Dolby Atmos soundtrack but in the real world a lot of music and movies are not Atmos so having that front driver would be essential for a good soundstage. Also with non-Atmos material then only 4 drivers are working with the front and top firing drivers not working. So now we went from a 6 cylinder engine to a 4 cylinder 

Same here, after weeks of hesitating between Sonos and other brands I was getting ready to purchase tonight (arc + 2 era 300s like lots of people here), and this issue is a no-go. I too equally watch movies AND listen to music, and need this setup to work with both, which implies having the full range of what era 300s have to offer when playing music.

Perhaps many people holding off on their purchases, and as many people returning their 300s out of disappointment, will change the disappointingly generic answer OP received into a “wow ok this is actually something that we need to address, it’s a software thing and isn’t too big of a deal, gotta make it happen fast it’s hurting business, all hands on deck”?

I am agreeing to all of this. If not playing atmos content the Era 300 is essentially not even on. 1100 dollar setup should do a hell of a lot more then that. If this can't be fixed software side then sonos should be offering refunds. If they wait until the warranty period expires before addressing they are going to have a lot of pissed off LOYAL fans and for me that would break my trust of the company forever

The amount of people I’ve read (other forums too ie Reddit) going to send the 300s back due to this issue is worrying for Sonos and if I was them I would be onto this urgently and announcing that they are going to sort it to prevent the mass of returns. It can’t be a hard mod. Centre driver on/off toggle is a yes from me.