Contributor I

StickyAnswered

Error 1000

38 replies
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For more information and steps to try, please see this support article: Error 1000 when updating Sonos

Hi, I wanted to add the last element to my Sonos set (SUB + 2x Era 300), - Arc. I get to the point of updating the software and I get "Error: 1000". And so on. I've already tried factory reset and moving closer to the router. It's always the same. Maybe you have some ideas or similar experiences?

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cataleptAnswer

Contributor I

FIXED:
I have installed Windows App and the software update for arc went smoothly. Now I can use Arc in my system.
So the answer is the only one - poor new mobile app.

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zelgoryte

Lyricist I

have the same problem error 1000 with my sub mini, can’t update my hardware.

also, i’m stuck on ‘’software update’’ on the win apps and android apps, i can’t do nothing on it.

Tried to force stop, uninstall/install, clear cache,

try to connect my stuff on other wifi and push the update, try with cable nothing.

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Mattyv123

Contributor I

@zelgoryte did you unplug everything from power? No amount of resetting on the iOS/Android/Mac/Win app seems to make any difference here,

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zelgoryte

Lyricist I

@zelgoryte did you unplug everything from power? No amount of resetting on the iOS/Android/Mac/Win app seems to make any difference here,

Yes, i did that too. Tried all your steps but i stay stuck on the error 1000 and the software updates. Will try again 😅

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solarearth

Lyricist III

Same for me - tried everything for a few hours and could not get the Sub to update software. Although I believe the Sub is already updated it may be an issue with the System software? I’ve tried to reload the app a few dozen times and still nothing. I am waiting for customer service. Keep you posted. Makes me want to purchase a 3rd party sub and just hard wire it to my sonos amp.

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leoleoleo

Contributor I

Same issue here, error 30 and error 1000 when trying to update the Sonos Arc.

Since I can not update, I can not add again the surround speakers.

Tried everything without success

This issue is going for one week and Sonos is doing nothing. They really do not care about their clients

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solarearth

Lyricist III

I was able to load the software update using my iPad. My android phone Sonos app would not allow me to update the software for my mini sub giving me the error. If you have an apple device that might work.

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solarearth

Lyricist III

Once I loaded the software then my android Sonos app worked fine.

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Tomscott

Lyricist I

Same issue here (based in Japan). Have been getting error 30 (sometimes it alternates with 1000) since last weekend. Spent a total of 4 hours (no joke) on the phone with support and nothing worked. Except they had me hard reset the arc and since the update still fails as a result now I cannot even use it (since to start using it it requires the update first).
In the end all they could say was “our engineers are working on it, please wait”.
So now I find myself with a full Sonos system that is pretty much furniture.

I’m on Mac by the way so one of the answers here does not apply. Will try what was suggested by Mattyv123 but I’m pretty sure it is something I have already tried in the 100s tests I have done in the past few days.

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pardinilucy

Lyricist I

After 2 hours I managed to update the products via a Windows PC

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Andreannemathon

Lyricist I

Anyone succeeded any other way than with the windows app? Just tried it and it seems for me that I still can't complete the update.

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