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finity
Contributor I
August 24, 2024
Answered

Era100 echo or reverb when paired to Arc.

Some time ago I started gettjng what I can only describe as a reverb sound coming from my Era100's connected to my Arc as surround sound pairs. It never happened when I had my previous One SL's as surround speakers. And I'm pretty sure it wasn't like that when I first set them up.

 

I've powered down all 3 speakers (Arc and both Era100's) and it's still happening.

 

Its almost to the point of being unlistenable

 

Any way to fix it?

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finityAnswer
Contributor I
August 25, 2024

Well...that was easy…

 

After contacting support the tech was able to quickly find the problem.

 

It was because I had the Wifi disabled on the Arc.

 

But it kind of doesn’t make sense since the Arc is hardwired to the router. So of course I thought I should disable the wifi on the Arc. But apparently you can’t do that because the Arc has to have wifi enabled to effectively communicate with the surrounds since they aren’t hard wired so they use the Sonos mesh to communicate.

 

I think there should be at least a warning somewhere that disabling wifi could cause playback issues for wireless devices or maybe even automatically re-enable the wifi once wireless surrounds are added...or preferably both.

 

Also it was even less obvious because I had the wifi disabled on the Arc as well when I previously had the one’s paired as surrounds and I never had that issue. 

 

Anyway it seems to be OK now.

 

 

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finityAuthor
Contributor I
August 25, 2024

 Did you run Trueplay?  Maybe that’s a scary prospect with the new app.  I have Arc-300s-Sub that were Trueplayed before the new app was released.  No echo here.  Just grasping at straws here, but did you look at distance settings for the surrounds.  Those settings aren’t very detailed though.

 

Yeah, I’ve heard that Trueplay is/was having issues so I’m not sure I’m ready to use that yet.

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