Contributor I

Answered

Era 300 sounds skips

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We have a brand new Era 300 and Arc Ultra. The Arc is tied to the new LG C4 TV by HDMI. The Era is paired to the Arc via wifi. While the sound is good, the Era sound keeps skipping. We had this issue with a Move as well. We started with an Arc and Move, were told to replace the Arc with the Arc Ultra as it has better connectivity. That has not solved our sound glitches. Replaced the Move with the Era. We have moved the Era around, and it doesn’t seem to matter. If we play straight to the Era thru the iPhone, no issues at all. For some reason, the communication from Arc Ultra to Era is bad. Open room, no issues with any other wifi device, have tried all the plugging in and unplugging scenarios. Not my first rodeo there. Wifi router, Era and arc are all within 20 feet oof each other. Very frustrated as we want this to work. Help!

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MoPacAnswer

Headliner III

If two are “Bonded” as surrounds it will work without skipping. If one is in a “Group” with the Arc Ultra and TV sound is being played the single speaker will likely skip. with music they will play nicely together.

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Stanley_4

Grand Maestro

I don't think I'm helping, anyone else have an idea?

jgatie

If you only have a single Era 300, the Sonos rep is correct. You do not have a surround setup, you have one speaker grouped with the Arc, which will cause a delay with TV sources and can cause skipping in less than optimum environments.

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ChuckerooAuthor

Contributor I

jgatie -- funny that it isn’t being sold that way. I know others who have the set up we do, and with older TVs, and it works fine. I guess that is one thing left to try and see what in store reps are saying. Thanks Stanley_4 for your input as well.

jgatie

jgatie -- funny that it isn’t being sold that way. I know others who have the set up we do, and with older TVs, and it works fine. I guess that is one thing left to try and see what in store reps are saying. Thanks Stanley_4 for your input as well.

Anybody who is selling an Arc Ultra and a single Era 300 as “surround sound” is completely ignorant of what surround sound is. After all, Sonos only sells a surround package that include 2 Era 300’s, not one.

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ChuckerooAuthor

Contributor I

They are not selling it as surround sound. We just decided that given our space, one Era 300 was sufficient. It was never sold as “must buy 2 of any speaker” to work with a single sound bar or it will skip when listening through your TV. Even a Sonos factory rep visiting the store never said that. He was as baffled as anyone.

MoPacAnswer

Headliner III

If two are “Bonded” as surrounds it will work without skipping. If one is in a “Group” with the Arc Ultra and TV sound is being played the single speaker will likely skip. with music they will play nicely together.

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ChuckerooAuthor

Contributor I

MoPac -- how do we “bond” them ? They are grouped together right now as shown in the app.

MoPac

Headliner III

You would need two 300s to be able to Bond as surrounds.

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ChuckerooAuthor

Contributor I

Yeah, that is what I am getting the picture on - the need for an additional speaker and not just one. Weirdly, the skipping issue is a frequent source of ire in chatrooms all over and no one at the retail level has even hinted at that being a challenge.

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ChuckerooAuthor

Contributor I

Well, I owe Raul A from Sonos an apology. Getting two 300s and bonding them solved the issue. When we went back to Best Buy “experts” (not Geek Squad mind you, the floor guys) it was still met with a quizzical look and they tried t push us to a different sound system. But we stuck to our guns, got our 2nd 300 and voila. Now, when you group the speakers instead of bonding them, we still heard some skipping, but not as bad as before. I still think that for the $$ spend, there still shouldn’t be ANY skipping but we do have true surround sound now and learned a lot about how Sonos is meant to work together vs how it is sold at retail. Although the retail issue is probably the same for any speaker system. Thanks for playing along folks, all the help was appreciated.

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