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Oaks
Contributor I
May 29, 2024
Question

Era 300's connection issue

My Era 300s won't connect to Arc as surrounds. Keep getting error. Initial tech support help had me reboot router, Arc, and Era 300's a few times but no success. Second level tech has offered very little help. He emailed and had me repeat process but still no success. VERY frustrated as this issue has been going on for 2 weeks. This past weekend I was able to get them to connect twice but no sound from Era 300's and the "add surrounds" in the Arc settings never disappeared. 

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    9 replies

    mikecollins99
    Trending Lyricist II
    May 29, 2024

    I have exactly the same issue, didn't notice until a few days after the app update. I have a second set up of soundbar, mini sub and 2 Play 3’s no issues.

     

    I have rebooted router, factory reset eras, deleted and reinstalled the app - no result. First line help suggested the same and then to reset the app - didn't work - told me I needed second level support but have given up after waiting 45 minutes. Sounds like they cannot help either.

     

    Keep in touch if we get a solution…...

      mikecollins99
      Trending Lyricist II
      May 30, 2024

      I have also just tried removing the system from Sonosnet and moving to Wifi - that did’nt work either but you could try it….

        A_fly_guy
        Contributor I
        May 30, 2024

        Same here!!

        OaksAuthor
        Contributor I
        May 30, 2024

        Really hoping to get this fixed soon to actually enjoy the Dolby Atmos with my Arc.

        mikecollins99
        Trending Lyricist II
        June 3, 2024

        I have fixed my issue, thanks to some help on this forum.

         

        I removed my sub, then I was able to add the Era’s as surrounds, then added the sub back. Bingo

        OaksAuthor
        Contributor I
        June 3, 2024

        Thanks for the tip. Was thinking of doing that but nervous my sub wouldn't reconnect. I'll try it later today and hopefully I'll have the success you did.

        OaksAuthor
        Contributor I
        June 3, 2024

        @mikecollins99

        This method worked! Surrounds connected and Sub reconnected. Now I only need to TruePlay. Thx again for the tip. 

        OaksAuthor
        Contributor I
        June 4, 2024

        ...Well now the surround system won't TruPlay. When I get to the "begin tuning" section it won't work. The sub, Era 300's, and Arc are still connected but the app won't begin the TruePlay process. 

        Maelin
        Lyricist I
        June 7, 2024

        Found this researching the same problem. I just have an Arc and two Ones (no sub). I removed the two Ones from surround then plugged in the 300s. Their individual setup seemed to go fine and I got notifications from my network that they joined. Opened the app to add them as surrounds to the Arc but got the update required message, then no connection error. As others here I've rebooted router, Eras, and Arc to no effect. : / 

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