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Avid Contributor II
May 15, 2023 7:17 AM UTC
Answered

Era 300 inside speakers not firing with Dolby Atmos

I have an Arc, sub and Era 300s for rears. Arc is connected via eArc to an LG G3 TV.

I’m using the Dolby Labs Functional Testing album on Apple Music on an Apple TV 4K. When I play the 7.1 track, everything sounds great. Surround and rear surround channels are very distinct, and the rear surround channels are as loud as the surround channels. Surrounds play from the outside speakers, and rear surrounds from the inside speakers. Great! However, when I play the Atmos tracks, it’s a different story. Surrounds and rear surrounds sound identical, and both come from the outside speakers. It seems as though all I can hear the the inside speaker is probably some reverberation. Is this a bug, by design, or something wrong with my system? The Sonos app correctly shows 7.1 pcm or Dolby Atmos, as appropriate.

As an aside, the Arc was originally connected via Arc to an older Sony TV (so no Atmos support). When I got the LG and connected the Arc to it, I got no height channel playback at all when playing the functional test tracks, even though the app was showing Atmos. I removed the 300s as surrounds and re-added them, and the height channels showed up. I wonder how many people might be blissfully unaware their 300s aren’t working as they should!

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Lead Maestro
May 16, 2023 2:31 AM UTC

Yes, when the rear surround tone plays, nothing is heard from the outside drivers. See the edits I made to my last post.

What is the Digital Sound Output setting on the TV currently set to? If it is set to Auto, change it to Pass Through and test again.

"Receive with simplicity everything that happens to you." - Rashi

16 replies

Lead Maestro
Jun 30, 2023 8:00 PM UTC

Hi SDD and GUITARSUPERSTAR,

 

I have the same tv 83Oled G3. and thinking of buying: sub gen 3 maybe 2 of them, arc, era 300 ( 2 of them). I’d to buy it specifically to experience dolby ATMOS/true HD (netflix,disney,blueray,tv, music)

  • Was your problem resolved?
  • What were the solutions?
  • What problems/complaints are still remaining ?

The Arc, Sub (Gen 3), and Era 300s setup is great for Dolby Atmos/TrueHD audio from films or music from both streaming or Blu-ray discs. This is the setup I have and I love it. The only big problem that remains is when adjusting the Surround Audio level in the Sonos app, the volume on the rear surround (inside) drivers on the Era 300s don’t change. This issue has been brought up to Sonos, but they don’t seem to be able to recreate the problem or fully understand it. But the problem does still exist. Is this a deal breaker? No. But if they address this problem it would make the Era 300s that much better as surround speakers.

The only other “problem/complaint” is the front facing driver on the Era 300s are disabled when they are used as surrounds. But this is by design.

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"Receive with simplicity everything that happens to you." - Rashi
sddAuthor
Avid Contributor II
Jul 1, 2023 1:59 AM UTC

Hi SDD and GUITARSUPERSTAR,

 

I have the same tv 83Oled G3. and thinking of buying: sub gen 3 maybe 2 of them, arc, era 300 ( 2 of them). I’d to buy it specifically to experience dolby ATMOS/true HD (netflix,disney,blueray,tv, music)

  • Was your problem resolved?
  • What were the solutions?
  • What problems/complaints are still remaining ?

Thanks

 

Kind regards

 

Like @GuitarSuperstar I am happy with my Arc/300s/subs system. The main thing I’ve noticed is that, when playing Atmos test tones, the surround rear channels play at a fairly low volume from the inside speakers (which is where they are supposed to come from), but also from the top speakers. I have been unable to cajole anyone into verifying this finding. But it’s not that much of an issue. In a traditional surround system, the rear surrounds are behind you, and are usually pretty diffuse anyway The normal surround channels are placed to the sides and carry a lot of the action. With the 300s, the outside speakers are used for these “side” surrounds, so sound bounces from the walls to create the “side” effect.

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Lyricist III
Jul 1, 2023 7:27 PM UTC
  • would 2 gen 3 subs be better than 1? if yes wherre to place them optimally ?
  • would 4 era 300 (2 back, 2 side or front) be better than 2 era 300 alone (back) ?
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Airgetlam
Jul 1, 2023 7:42 PM UTC
  1. by definition, yes. Placement would need to be decided by your physical room setup. There are lots of threads where optimal sub placement is discussed. @buzz has generally excellent advice there. 
     
  2. No, the maximum number of speakers in a Home Theater Sonos setup is one soundbar, up to two subs, and two surrounds. Additional speakers can not be added to that ‘room’. 
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Bruce
buzz
Grand Maestro
Jul 1, 2023 8:49 PM UTC

dasus,

A general rule is that SUB’s should be placed vaguely in the same plain as the front speakers. This will yield the best overall blend of sound. Bass is not very directional. If you were blindfolded, then seated in the listening position and asked to point to the subwoofer, your accuracy would be poor. If the subwoofer is placed in a corner behind your position, your pointing accuracy would improve. Overall, you should go for the blend. In my opinion, if you can immediately and accurately point to the subwoofer, it’s in the wrong location.

Subwoofer placement is very room dependent. A poorly placed subwoofer(s) will not be very effective. Corner placement is most efficient. Mid wall placement efficiency varies almost inch by inch.

If you are a bass freak, two properly placed subwoofers is the way to go.

Only you will know what is “best” (for you).

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Lyricist III
Jul 2, 2023 7:51 AM UTC
  • I have a very high ceiling, is it better to use wall mount for sonos era, or floorstand ? how much space should there be upwards? or it doesnt matter and you should just place it at the level of our earrs when seated in the living room sofa ?
  • What (high end) HDMI cables should I use to transmit optima signal from blueray/PS/.. (earc) to an oled tv LG G3 tv ?

again thank you for your replies ^^

 

 

 

 

 

 

 
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