Era 300 + Arc upward fires not working

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Hi,

Ran into this issue twice, the only way to solve this, is to disconnect and reconnect the surrounds. Tested using the 7.1.4 testtone file

is this a bug?

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Ken_GriffithsAnswer

If I play the 7.1.4 Dolby Test Tones all 4 height channels are working using an LG C9 TV, Arc, Era 300 surrounds & Sub.

I opted to use Plex installed on the TV to play the A/V test file from a NAS and the height channels seem fine. LG TV firmware is v05.30.25.

If the issue returns @NjayNL i would perhaps grab a diagnostic and then speak with Sonos Support as mentioned earlier but maybe it’s something to do with the vrroom extractor/splitter, which I’m not using with my own setup here.

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Lyricist III

Please give us the option to turn on all speakers on the era 300. Even when in surround mode. At the very least for spatial music.

also, turn up the volume but limit the dynamic volume range. I either have to crank them to +10 to get reasonable surround but in loud scenes have them get way too loud, or barely hear them all the time except for a specific scene.

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