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39post
Contributor I
November 19, 2023

era 100 surround with Arc running for 20 mins

Setting up Era 100 speakers as surround with Arc 

setup has been running for 30 mins and still going 

should it take this long ?

any remedy?

thank you 

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7 replies

GuitarSuperstar
Lead Maestro
November 19, 2023

Restart the app and unplug the Arc from power for about a minute and try again. Also make sure WiFi is enabled on all speakers in the Sonos app.

"Receive with simplicity everything that happens to you." - Rashi
39postAuthor
Contributor I
November 19, 2023

Will give it a try and advise thank you

39postAuthor
Contributor I
November 19, 2023

Tried as u suggested - not sure how to know if wi fi is enabled on surround speakers but they did chime during initial setup so I assume they are conniectd via  wi-fi 

 

removed surrounds from room with Arc - then tried to add back

 

”adding back” now for 15 minutes???

 

 

 

 

GuitarSuperstar
Lead Maestro
November 20, 2023

When you restart the app, does it show the Era 100s connected as surrounds to the Arc?

You might also try rebooting your router and phone.

"Receive with simplicity everything that happens to you." - Rashi
Ken_Griffiths
Ken_Griffiths
November 20, 2023

What router are you using @39post - make/model?

39postAuthor
Contributor I
November 20, 2023


I exited app

went back to settings and the speakers are connected to the devices but were playing very low volume / then figured out how to increase volume 


so I believe they are working properly now 

 

thank you for your assistance 

 

    Ken_Griffiths
    Ken_Griffiths
    November 20, 2023

    In that case, you may also find this Support link helpful…

    https://support.sonos.com/en-us/article/low-audio-from-surround-speakers-when-listening-to-music

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