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Nigelg52
Contributor I
July 24, 2023

Dolby Atmos not working on LG TV through Sonos Beam

Have seen similar cries for help but the solutions suggested pointed to setting changes I either dont have (or cannot find!)

 

LG OLED 55C 14LB   Connected to SKY Stream Puck  SONOS BEAM GEN 2  connected to TV via HDMI port 2 (eARC) but output on Netflix, Prime and Apple TV+ although showing as Dolby Atmos on TV are showing as Stereo PCM on Sonos App

Like others the sound when playing music through the Beam shows as being in Atmos and is great

When I disconnect the Beam Dolby Atmos shows as enabled in TV settings but when I connect the Sonos supplied HDMI lead the Advanced Settings on the TV are “greyed out”.

 

Had 2 completely unsuccessful calls to LG support and after 90 minutes Sonos support gave up

Help required please

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Nigelg52Author
Contributor I
July 27, 2023

Of course what I failed to mention is it now works brilliantly and to be honest had not realised that Sky Sports etc is also in Dolby Atmos.  For the info of future users - Atmos output DOES work thru the Sky Puck and the streaming channels thereon ie Prime, Apple etc so dont even have to use the LG remote to access the native apps. RESULT

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