Contributor I

disabling a blown speaker

16 replies
931 views

Hello Sonos Community

i recently have a blown driver on my sonos playbar.

i contacted sonos support but told me they dont repair anything, they gave me a 30% discount instead

im in no position right now to be able to afford another soundbar from sonos, is there a way to disable that particular broken driver?

so i could atleast continue using the playbar even tho it would just run 5 out of 6 drivers.

thank you

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jgatie

If true, that only explains their unwillingness to sell parts directly to the consumer. It does not explain their unwillingness to authorize third party repair services.

Authorization means officially supporting, which means the action of the third party is their responsibility. Same reason you will never see them recommend a 3rd party product; passive speakers, TV’s, cables, stands, etc., outside of those officially partnered with Sonos.

V

Voltron

Lyricist III

Which is their choice and a bad one with regard to customer service. For example, geek squad is an authorized service center for Samsung. That is a good choice with regard to supporting their customers.

Simply citing their unwillingness to do it is alone not sufficient justification of that decision.

jgatie

Which is their choice and a bad one with regard to customer service. For example, geek squad is an authorized service center for Samsung. That is a good choice with regard to supporting their customers.

Simply citing their unwillingness to do it is alone not sufficient justification of that decision.

I’ve been around long enough to know it’s the lawyers choice, and what the lawyers think never makes much sense.

buzz

Grand Maestro

There are 3rd party shops in Europe that offer SONOS repairs.

Modern electronics can be very difficult for DIY repair because units are often glued together and use surface mount parts. Even shops that are equipped for surface mount parts replacement, disassembly to the point where the surface mount soldering tools can be used is time consuming (therefore expensive for the customer) and external parts might be damaged during disassembly.

IFIXIT articles are featured in magazines and sites. Here they discuss the difficulties encountered while attempting to repair devices.

The SONOS ERA speakers are designed to be repairable.

V

Voltron

Lyricist III

I get it. Maybe not all problems should be considered repairable but a torn foam surround on a driver is not a complicated repair. The foam surround itself can be replacee or the driver can be replaced. Neither of these jobs are complicated or require specialized tools.

buzz

Grand Maestro

Somewhere there is a video demonstrating disassembly of an ERA 300.

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