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Contributor I
January 25, 2025
Answered

Deleting systems

Hi. Installing a new system. For some reason it has established 2 systems on the same router. This means I cannot connect my 100s to the Arc Ultra (system2) as surround sound because they are claimed by system1. Tried  ‘forget’ function multiple times. Doesn’t work. Cannot find help completely deleting a system anywhere. HELP!!

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Schlumpf
SchlumpfAnswer
Virtuoso
January 25, 2025

​@Binny53 

Factory reset the devices you want to have in the other system. Then let the app forget the unwanted system. Restart app and make sure it’s connected to the correct system. Then add the speakers you have done a reset on before to the system and set them up as rearspeakers for the Arc Ultra. 

Ralf

3 replies

Schlumpf
SchlumpfAnswer
Virtuoso
January 25, 2025

​@Binny53 

Factory reset the devices you want to have in the other system. Then let the app forget the unwanted system. Restart app and make sure it’s connected to the correct system. Then add the speakers you have done a reset on before to the system and set them up as rearspeakers for the Arc Ultra. 

Ralf
Binny53Author
Contributor I
January 25, 2025

Thanks!🙏 

Senior Virtuoso
January 25, 2025

Hi. Installing a new system. For some reason it has established 2 systems on the same router. 

“It” did it for the reason that “it” did what you told “it” to do, rather than what you meant for it to do. But you should be fine doing what ​@Schlumpf says 😜