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17 replies

Prodigy III
June 8, 2024

Someone had some joy avoiding a similar error code by updating the firmware using the Sonos app for Windows.

HjardAuthor
Contributor I
June 8, 2024

Getting «No system found» on Windows since this is my first Sonos device. 

Lyricist II
June 8, 2024

I too am getting the same issue. I’m setting up the ARC for the very first time. Ive rebooted the router numerous times. Factory reset the arc and still getting the There was a problem checking for updates 1,101. Try again. I’ve also hardwired my arc to the router and I still get the same error. 

Lyricist III
June 8, 2024

Same here with my new arc. I’ve tried all that has been said but to no avail. 

Lyricist III
June 8, 2024

Yes finally for me as well (the Arc). Some hoops but it turned good. this is what happened 

  1. went through the mobile setup with my iPhone. Reached the point where I had to connect with WiFi and select which room, then got the 1101 error 
  2. While the error was still existing on the phone. On my windows laptop I downloaded the Sonos software for windows and it said connect to existing system ( not set up a new one). 
     
  3.  I went ahead in it detected the arc and prompted an update which I did. Afterwards I finished the setup. 
     
  4. on the mobile I cleared the app from recent opened apps then restarted. 
     
  5. I saw the option to join an existing system and voila. Done. Hope this helps. 
HjardAuthor
Contributor I
June 8, 2024

That didn’t do it for me😔😔

Lyricist II
June 8, 2024

Same here. Spent all afternoon on this. Very frustrating.

Prodigy III
June 8, 2024

Someone had some joy avoiding a similar error code by updating the firmware using the Sonos app for Windows.

Shall I use my invisibility for good or evil…

Lyricist II
June 8, 2024

Sorry spoke to soon. I tried my home pc and installed the windows app, this then worked. My work laptop may have had firewall restrictions. My personal laptop, is less restrictive and I followed the prompts on the installation. This then allowed me to connect to the Sonos and update. 

Lyricist II
June 10, 2024

So the solution is “Get a windows PC to do it”? Kinda eliminates me as an Apple customer. Feels like a dud for such a premium priced product.