Trending Lyricist I

Answered

Connecting problems: Playbar, Sub (Gen 2), Play:1 * 2

38 replies
1565 views

Have a whole bunch of Sonos stuff, everything has been working fine but now something has happened. Can't get SUB & Play:1 to work with playbar.

If I make a stereo pair of Play:1 it works perfectly with or without sub, if I connect sub to any other speakers it works fine but if I try to connect them to playbar it doesn't work. Have reset and reinstalled tons of times. It refuses to work however the Playbar as it is also works without problems.

(Before, I use a network cable but after I talked to sonos support, now all speakers are on WIFI)

Searched the Sonos forum found others with the same problem but nowhere have I found how to solve it, does anyone here have any good tips before all the hair is gone :-)

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Corry PAnswer

Sonos Staff

Hi @peter1967

Welcome to the Sonos Community!

It seems your Playbar is experiencing significant amounts of interference - I think reducing this will at least help.

I recommend you move as many devices away from the Playbar as you can - obviously the TV needs to stay close by, but if the router is near it, that would be an issue. I recommend 1m separation between it and other WiFi/radio-enabled devices.

I also noticed that Sonosnet is on channel 11 while your WiFi is on channel 7 - these channels overlap. I recommend you change your WiFi channel to either 1 or 6, or, if you can’t do that, change Sonosnet to channel 1: Settings » System » Network » SonosNet Channel » 1. Please make sure there are no devices missing from your Sonos app when you do this, or they will stay missing.

More importantly, the Playbar also seems to be the only device on your system that received the most recent update, and things can often go very wrong when speakers are not all on the same firmware version. Please go to Settings » System » System Updates » Check for Updates to get the rest of the system updated.

Finally, it seems that the last advice from the team given to you was to factory reset your Asus router - Asus themselves recommend that you do this if experiencing issues after a firmware update, so I highly recommend that you try this step if all of the above fails, as the router seems to be refusing to assign IP addresses to your surrounds and Sub when they connect via the Playbar (proxy DHCP).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

P

peter1967Author

Trending Lyricist I

No with or with out wire will not have any effect, same problem

ratty

In that case submit a diagnostic, note the number and ask Sonos Support to take a look. The Playbar’s 5GHz radio may have failed.

P

peter1967Author

Trending Lyricist I

I have talked to sonos support for hours and sent them lots of diagnostic nothing came out of it

ratty

Those guys tend to work from scripts. Did you specifically ask whether the 5GHz radio was okay or not? It’s quite a rare failure.

If you want to submit a fresh diag and post the number here, one of the community guys may be able to take a quick peek.

P

peter1967Author

Trending Lyricist I

If you can find anything 🙏 i have sent diagnostic now nr: 1322285785

And yes, they use script and it's so annoying when you need to go thru f___ing step every time you talk to them :)

And for info, Now I have wired the system again via one of my play:1

ratty

If you can find anything 🙏

Well I can’t, but I’ve asked if anyone with access to the diags can take a look.

ratty

Now I have wired the system again via one of my play:1

Okay, but that shouldn’t be necessary as your router ought to be behaving itself.

N

nik9669a

Senior Virtuoso

If you can find anything 🙏 i have sent diagnostic now nr: 1322285785

And yes, they use script and it's so annoying when you need to go thru f___ing step every time you talk to them :)

And for info, Now I have wired the system again via one of my play:1

You need to wire the Playbar rather than a(n intended) surround. Is wireless enabled on all of the speakers?

Corry PAnswer

Sonos Staff

Hi @peter1967

Welcome to the Sonos Community!

It seems your Playbar is experiencing significant amounts of interference - I think reducing this will at least help.

I recommend you move as many devices away from the Playbar as you can - obviously the TV needs to stay close by, but if the router is near it, that would be an issue. I recommend 1m separation between it and other WiFi/radio-enabled devices.

I also noticed that Sonosnet is on channel 11 while your WiFi is on channel 7 - these channels overlap. I recommend you change your WiFi channel to either 1 or 6, or, if you can’t do that, change Sonosnet to channel 1: Settings » System » Network » SonosNet Channel » 1. Please make sure there are no devices missing from your Sonos app when you do this, or they will stay missing.

More importantly, the Playbar also seems to be the only device on your system that received the most recent update, and things can often go very wrong when speakers are not all on the same firmware version. Please go to Settings » System » System Updates » Check for Updates to get the rest of the system updated.

Finally, it seems that the last advice from the team given to you was to factory reset your Asus router - Asus themselves recommend that you do this if experiencing issues after a firmware update, so I highly recommend that you try this step if all of the above fails, as the router seems to be refusing to assign IP addresses to your surrounds and Sub when they connect via the Playbar (proxy DHCP).

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

ratty

It sounds like it was a case of “Other than that, how was the play?”. 😉

Show more replies

Sign up

Login to the community