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Question

connecting arc to my TV and TV remote


as of yesterday I was able to consistently use my television remote, which is an LG TV to use volume control for television and from music whenever it was being used then out of nowhere it stopped working not reconnect will not reset up to the television, but yet it is working with the television and I cannot get the remote control to connect it. All am I doing something wrong in the set up process or is there a fault that I’m not aware of 

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