can't add sub to arc

Just checking - are you setting the sub up via the Arc settings, using “Connect Sub” and following the instructions?

Hi, yes, I am, all sounds so easy, it asks if I want to add the sub to the Arc which obvs I say yes, but then nothing, it is added though because when I add a new product it says do I want to add a second sub so it knows one is there 

When you play some bass heavy music, like dance music, are you able to feel the cone of the sub moving when you put your hand on it…?

No, Sub is definitely not working, App says it’s not connected and WiFi says it’s offline, I’ve seen so much about fixing IP addresses, Sonos support said it was an error with the router, Vodafone says it’s not the router, but I just don’t know what to believe, don’t want to take the system back because I’ve heard it working in store and it’s spectacular 

I’m sure it’s fixable and that some learned people will be along to help on here, now the facts have been established. I’ll think overnight…

Try powering down Arc, Sub and your router. Leave them off for a minute or so, then restart the router. When it’s fully restarted and wifi is running, start the Arc, then the Sub. 

If the full restart above works then you might want to set static/reserved addresses. Usually pretty easy from the router's DHCP settings page.

Thanks all for you replies, tried multiple restarts, tried factory resets on arc and sub, tried deleting and reloading the App, it finds the arc, pairs the arc, arc starts working ok, it finds the sub, pairs the sub, but nothing, app says sub not connected and WiFi says device offline 😩

So an update, I’ve just paired 2 ERA300’s, works perfectly, but still no Sub, someone tell me I have a faulty Sub so I can get some sleep tonight 🙏🏼

You have a faulty Sub (maybe). In the morning, try speaking with Sonos support.