Beam's brain!

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I’m sorry for writing this as I know this subject has been discussed before; however, it’s annoying, and there is no good reason to put up with it! I only have the Sonos system about a month. I bought the Beam and then added the subwoofer. Why would I spend over $1000 for supposedly a first class system and have it turn on whenever it feels like it. I have no speakers, only a television is connected to this system. I do not have Spotify. I have Amazon music which I haven’t even activated. As a customer, it’s not my job to do anything except use the equipment as it was designed. It’s not designed to wake me at all hours when it decides to turn on. I turn the volume down on my television before turning it off. The TV and the Beam are controlled by a Comcast remote. I tried to de-program the remote but that didn’t help at all. Next step is brain surgery. Paying all that money will not stop me from throwing the damn thing out the window or giving it away. IT IS NOT MY RESPONSIBLiITY TO CORRECT A SONOS TECHNICAL PROBLEM!. I would like Sonos, or someone who fixed a similar problem (THERE ARE MANY WHO COMPLAINED) to give me a suggestion as to a solution. The Sonos operating room is ready for surgery!

Sonos Beam (Gen 2)

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buzz

Grand Maestro

You’ll notice that BEAM’s status light goes green when BEAM is muted. (Zero Volume) You mentioned that you turn the Volume down as part of your shutdown procedure. Make sure that the status light is green at that time. Is the status light still green during these audio events?

Do you have any other input devices connected to the TV?

E

EhschwaAuthor

Contributor I

I didn’t think the TV was part of the problem. Apparently it is. My TV is a Mitsubishi. I think it works just fine; however; I am going to experiment a bit with a few of the recommendations I received. I have plans to donate part of my life tomorrow waiting for Sonos tech support. I have had several suggestions as to how to fix this problem. I will try some of them; however, I think the final solution is Sonos. The complaint about having the Beam turn on or something turns it on in the middle of the night has been posted and brought up many times. Sonos is responsible. By now, there should be a fix. Apparently there might be a fix as one of the folks who wrote me give me the name of a tech at Sonos who took him through some instructions. His Beam ceased to turn on itself. Well, if I manage to live through the call with Sonos tech, I will be happy for a similar response. Hopefully this will all settle down and I can send a note to all about how pleased I am to be able to sleep through the night.

The status light is white all of the time, except it turns green when it turns on itself.

No other devices are connected to the system. No speakers. Nothing.

buzz

Grand Maestro

Green indicates that BEAM is muted. Listen carefully for the sound source. Is it BEAM or TV?

I had an issue with the Comcast cable box updates. In the middle of the night they would update the box and, as a courtesy, turn the box ON after the update. Of course the TV and soundbar would pick up on this and start playing. We made a point of setting the soundbar Volume to zero at the end of a viewing session.

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EhschwaAuthor

Contributor I

The source of the music is definitely not the TV.. It never goes on until I turn it on. No automation. .. The TV is totally off at 3;00 AM. My dancing be doomed