beam randomly disconnects

14 replies
276 views

My beam randomly disconnects when playing any of the music downloads including Sonos Radio. Does not disconnect when watching TV. Have tried all troubleshooting instructions but still happens

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Ken_GriffithsAnswer

I have already called twice and spent a painful hr on the phone withe the reps. Each time they say it’s been fixed and when I ask what was the fix and cause they can’t explain

What type of connection is the Beam using - wired, WiFi or SonosNet?

If using SonosNet, have you tried a different non-overlapping channel in the Sonos App? I’d also ensure that any wired device is set at least 1 metre away from the router, or other wireless access point.
If using WiFi, have you tried using a different non-overlapping 2.4Ghz WiFi channel? - I’d also set the channel-width to 20Mhz only… (If router allows that).
If using a wired connection, then perhaps try a different cable and ensure the device is wired direct to the router, or a switch adjacent to the router. Do not wire it to a separate WiFi access point, unless that AP is wired directly back to your router/switch.

Let us know if the suggestions above perhaps helps to fix things for you.

Show previous replies

M

mjcoleman1Author

Contributor II

I just bought a new smart tv and that is when the issue started. Any suggestions?

Airgetlam

I thought I’d already done so, above, based on the information you received from Sonos.

Duplicate IP addresses are often exposed by the fact that Sonos reboots itself each time it receives new software. If your router is in a ‘bad’ state, it can hand out a bad IP address, Sonos (or any other client) isn’t able to know. The process above forces a reload of both the router and associated tables it handles, as well as resets the OS and the requested IP address by the Sonos. You want to do both parts, in the order suggested. Doing them in a different order won’t provide all the same benefits.

In fact, setting reserved IP addresses, if your router allows that, will do much the same thing, and is good housekeeping for your network, but isn’t required. In fact, the current router I use doesn’t give me access to do that, but fortunately, I lose all power often enough (or the router is robust enough, or I haven’t had enough bad power fluctuations) for it not to be an issue for me where I am, but it certainly has been in other locations.

It probably wouldn’t hurt to check the TV’s software for updates, too, and then force a reboot by unplugging it from the wall for a couple of minutes.

Bruce

M

mjcoleman1Author

Contributor II

Unfortunately my IT skill set is limited. Sorry for the repetitiveness in my responses. So u recommend the unplug beam and re boot router when this happens

M

mjcoleman1Author

Contributor II

In addition it’s only the beam disconnects the other one speakers in other rooms are not impacted

Sign up

Login to the community