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Beam keeps dropping connection.

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Suddenly my Beam is very unstable and keeps disappearing from the app, and is not available through Spotify connect or Airplay when it happens. No changes has been done to the network.

I have performed a factory reset. It did not help.

I’ve seen other people having the same problem and just post the diagnostics ID here, so I’ll just do the same: 1041793801

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Sonos Staff

@dellhem

Did you repeat the Quality of Service and disable Block Internet Access steps after resetting? Those options will have been reset.

If so, we’re back to contacting technical support, I’m afraid.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Trending Lyricist I

@dellhem

Did you repeat the Quality of Service and disable Block Internet Access steps after resetting? Those options will have been reset.

If so, we’re back to contacting technical support, I’m afraid.

I checked if it was blocked. It was not.

What about QoS?

Sonos Staff

I beg your pardon - I meant Airtime Fairness.

Though QoS can cause issues too - just not your particular issue.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein