Hi, i just bought a beam gen2 and it won’t update and show in the application.
I can see when i want to configure it for the first time but after it connect to wifi they tell me code error 1101.
And even after this it won’t show in the application.
I need help. Thank you.
I’m having the same issue. I’ve tried everything:
Still unable to update eventhough both the beam and my sub-mini are showing white lights and connected to network.
Very frustrating
+12
Have you tried rebooting your router?
Yes, rebooted router, rebooted beam, rebooted sub-mini, rebooted cable modem, rebooted mobile device
FYI - after an entire weekend of trying to get this working and countless factory resets I was eventually able to get it connected and running. Here are the steps I performed.
At this point I was able to register and set the appropriate room and connect the Beam to the Sub Mini. It took a while to complete the above steps and everything was far from smooth however the key to the entire operation was using the windows app to update the beam which was impossible via the mobile android and mobile apple apps.
Hope this helps
Also, using an ethernet cable during the setup process may have helped as well.
FYI - after an entire weekend of trying to get this working and countless factory resets I was eventually able to get it connected and running. Here are the steps I performed.
At this point I was able to register and set the appropriate room and connect the Beam to the Sub Mini. It took a while to complete the above steps and everything was far from smooth however the key to the entire operation was using the windows app to update the beam which was impossible via the mobile android and mobile apple apps.
Hope this helps
This works for me… thanks!!!
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