Contributor I

Beam Gen 2 metallic/robotic

17 replies
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Good evening everyone,

I’ve been dealing with a well-known issue with the Sonos Beam for over a year now.

The sound sometimes comes through metallic/robotic.

I’ve contacted Sonos multiple times, and each time I’m asked to run various tests, even though this is a known issue with Sonos.

I see many people on this forum with the same complaints—some of these posts are from three years ago!

Sonos still states that there is no known resolution time. How can this be taking so long? So many examples of this issue have already been shared. Are there others still waiting for a solution to this problem?

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StantanaAuthor

Contributor I

I’ve already been in contact with Sonos Support.
I also sent them an example.

Their response: Use the optical cable and wait until the issue is resolved.

But thank you for your reply anyway, we’ll just wait and see. I still find it remarkable that there’s still no solution after two years. Thanks again for your response!

F

Frank_jml

Contributor I

I’ve already been in contact with Sonos Support.
I also sent them an example.

Their response: Use the optical cable and wait until the issue is resolved.

But thank you for your reply anyway, we’ll just wait and see. I still find it remarkable that there’s still no solution after two years. Thanks again for your response!

Hi, did you ever try using the optical cable or find another workaround?

I have the same issue and I still experience it even with optical cable, also I don’t think the issue only affects multichannel outputs like some of the affected people say. I swear I can still hear it on some stereo sources like the Nintendo Switch, although I can’t hear it from the PS5 in stereo mode, but I’ve been wrapping my head around this issue since I’ve bought my Beam 2 three weeks ago that I’m not even sure anymore. That’s why I’ve been hesitant to buy rear speakers as some folks suggested.

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StantanaAuthor

Contributor I

Hi, did you ever try using the optical cable or find another workaround?

I have the same issue and I still experience it even with optical cable, also I don’t think the issue only affects multichannel outputs like some of the affected people say. I swear I can still hear it on some stereo sources like the Nintendo Switch, although I can’t hear it from the PS5 in stereo mode, but I’ve been wrapping my head around this issue since I’ve bought my Beam 2 three weeks ago that I’m not even sure anymore. That’s why I’ve been hesitant to buy rear speakers as some folks suggested.

I did try that, but unfortunately it didn’t fix the issue for me. I’m also using rear speakers and a sub, but the problem was still there.

A couple of weeks ago, I got in touch with Sonos again, and one of their reps offered me a replacement. I’m supposed to receive it today, so I’ll have to see if that solves it.

I thought it was pretty nice of them to offer that, especially since I’m already out of the warranty period.

F

Frank_jml

Contributor I

Hi, did you ever try using the optical cable or find another workaround?

I have the same issue and I still experience it even with optical cable, also I don’t think the issue only affects multichannel outputs like some of the affected people say. I swear I can still hear it on some stereo sources like the Nintendo Switch, although I can’t hear it from the PS5 in stereo mode, but I’ve been wrapping my head around this issue since I’ve bought my Beam 2 three weeks ago that I’m not even sure anymore. That’s why I’ve been hesitant to buy rear speakers as some folks suggested.

I did try that, but unfortunately it didn’t fix the issue for me. I’m also using rear speakers and a sub, but the problem was still there.

A couple of weeks ago, I got in touch with Sonos again, and one of their reps offered me a replacement. I’m supposed to receive it today, so I’ll have to see if that solves it.

I thought it was pretty nice of them to offer that, especially since I’m already out of the warranty period.

Thanks for the reply, you saved me from buying some rear speakers that wouldn’t have solved it either.

Nice to hear your getting a replacement, hopefully it works. I’d appreciate it if you update this thread once you try it out.

F

Frank_jml

Contributor I

Hi Stantana, any luck with the replacement unit? I’m thinking about returning mine and look for another option with other brands, most likely Bose.

Just wanted to know first if your new Beam is working fine, or if this issue may indeed affect all units, which would surprise me because it’s so easy to notice and I’d think there’d be way more reports of this if that was the case, also most Beam/Arc reviews tend to be positive and I haven’t come across a single review that mentions this issue. If yours is working fine maybe I could try requesting a replacement of my own before dropping Sonos for good.

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StantanaAuthor

Contributor I

Hi @Santana, any luck with the replacement unit? I’m thinking about returning mine and look for another option with other brands, most likely Bose.

Just wanted to know first if your new Beam is working fine, or if this issue may indeed affect all units, which would surprise me because it’s so easy to notice and I’d think there’d be way more reports of this if that was the case, also most Beam/Arc reviews tend to be positive and I haven’t come across a single review that mentions this issue. If yours is working fine maybe I could try requesting a replacement of my own before dropping Sonos for good.

So far so good..I’ll keep testing over the next few days just to be sure!

F

Frank_jml

Contributor I

Hi @Santana, any luck with the replacement unit? I’m thinking about returning mine and look for another option with other brands, most likely Bose.

Just wanted to know first if your new Beam is working fine, or if this issue may indeed affect all units, which would surprise me because it’s so easy to notice and I’d think there’d be way more reports of this if that was the case, also most Beam/Arc reviews tend to be positive and I haven’t come across a single review that mentions this issue. If yours is working fine maybe I could try requesting a replacement of my own before dropping Sonos for good.

So far so good..I’ll keep testing over the next few days just to be sure!

Nice to hear that! I guess I’ll ask for a replacement too.
@Sotiris C. but now that raises the question, is this actually a software issue as the Sonos Engineers have mentioned? If so, why wouldn’t it affect all units?

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