Contributor I

Answered

Beam Gen 2 has to be restarted every time we want sound from brand new SamsungTV.

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Beam Gen 2 has to be restarted every time we want sound from our brand new Samsung TV. Will not appear in list of sound sources on TV. Connection is via HDMI eARC. If we power off Beam and restart it does appear. Why? Why? Why?

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FailbetterAnswer

Contributor I

Samsung qe55q80cat. System on Sonos up-to-date. Tv brand new and updated after installation.

Found this dated a month ago:

There was a similar issue recently whereby Beams would have no audio when playing TV audio coming from certain Samsung TVs, which has now been resolved. As your TV and Beam seem to be losing the connection between them, however, this seems like a different issue. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

Sounds like our problem too, same TV. Will try technical support. Unless any updated information from other users. Thanks

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PeterAG

Lyricist I

I this exact problem with a Panasonic TV - so my moneys on the Sonos.

buzz

Grand Maestro

CEC can be quite a mess. There are no ridged specifications with respect to how the units should interact with each other. When issues develop manufacturer ‘A’ blames ‘B’ and ‘B’ blames ‘A’. Eventually, if enough complains pile up ‘A’ might make a change. Hopefully, ‘B’ will not also make a change that negates the ‘A’ fix, but then ‘C’ might develop an issue.

Inserting a CEC blocker between the TV and SONOS might help. After inserting the blocker you’ll need to configure the TV and cable remotes to use IR for Volume control, then train SONOS to use IR. When you setup the TV and cable remotes, simply pick the same arbitrary home theater model number. (don’t use a model that is nearby)

A

A big fan BUT

Lyricist III

Anybody aware of any progress on this problem? Are we still waiting for Sonia/Samsung to get their act together!!

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LakeSailor

Lyricist II

I have to reboot my Beam to restore the connection to my Samsung TV! It is driving me mad…I wish i had bought the Samsung speakers at a third of the cost. Any suggestions….

I agree. Love the sound when it works but almost every time I turn off the TV I have to reboot the Beam. I like having the 4 Sonos speakers but this is driving me mad and I am sure Sonos knows about the issue and is just ignoring it.

Schlumpf

Virtuoso

I have to reboot my Beam to restore the connection to my Samsung TV! It is driving me mad…I wish i had bought the Samsung speakers at a third of the cost. Any suggestions….

I agree. Love the sound when it works but almost every time I turn off the TV I have to reboot the Beam. I like having the 4 Sonos speakers but this is driving me mad and I am sure Sonos knows about the issue and is just ignoring it.

I had an answer for you over there…

Ralf

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