Contributor I

Answered

Beam gen 2 connection with modern router

16 replies
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I’ve seen on other forums that the beam cannot connect to 5GHz signal but my new router puts everything onto the 5GHz band and I cannot manually override that. So I created a separate IOT network on 2.4GHz, but then I can’t airplay unless my device is connected to that separate IOT network. Is there no other way to get the beam on the main network? Pretty ridiculous if that’s true in 2024. I haven’t even had my beam for 2 years and now I can’t use it for music because I upgraded my router? I just spent my entire night trying to make this work and am beyond frustrated.

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Corry PAnswer

Sonos Staff

Hi @djlee6

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve been having with your Beam’s connectivity.

Beam has a 5GHz radio, but reserves it for talking to surround speakers and Subs. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - I’m confident that there will be a way of getting your Beam connected to your WiFi with some router configuration.

You mentioned that ethernet did not help - it really should have. Perhaps the cable was faulty?

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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djlee6Author

Contributor I

I also did turn off the AX feature Ian. I think I just have to give up on airplay :/

T

ThresherUK

Enthusiast II

Hasn’t 2.4ghz and 5ghz channels been around for like years? Cannot understand why a basic two channel system cannot be supported by Sonos. Especially if an iPhone / smart phone is flicking between the two. Surely the App needs to be able to utilise both. Countless issues with Sonos that require technical abilities beyond mortal men who just want the very expensive system to to work, and would be justified in that expectation. Good luck and please do let us know how you get on if you get it working.

I

Ian_S

Prodigy III

Hasn’t 2.4ghz and 5ghz channels been around for like years? Cannot understand why a basic two channel system cannot be supported by Sonos. Especially if an iPhone / smart phone is flicking between the two. Surely the App needs to be able to utilise both. Countless issues with Sonos that require technical abilities beyond mortal men who just want the very expensive system to to work, and would be justified in that expectation. Good luck and please do let us know how you get on if you get it working.

It has, but some of these routers are getting very complicated like this one. It has 6GHz too, the option for dedicated IoT and Guest networks etc. If they don’t propagate broadcast traffic correctly between all of that (and don’t allow you to turn off all the complicated network fairness/QoS stuff too) then things like AirPlay and Sonos really struggle. The fact that Airplay doesn’t work here to me suggests there’s something the router is doing that isn’t quite right, or one of the new fancy modes it has is causing issues. If it was just the Sonos App struggling as usual, well… I’m sure someone else would be along to happily inform you your network is the issue… 😀

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ThresherUK

Enthusiast II

Yeah. Think I know who! Keep up the unpaid labrat stuff… The only reason I keep with Sonos is that sonically they are very good when it works. When it doesn’t it’s become a drag. I hope they sort this whole mess out, work with router firms who they absolutely rely on for their coin, otherwise they are expensive Bluetooth speakers. Thanks for informing us.

Corry PAnswer

Sonos Staff

Hi @djlee6

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve been having with your Beam’s connectivity.

Beam has a 5GHz radio, but reserves it for talking to surround speakers and Subs. I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports - I’m confident that there will be a way of getting your Beam connected to your WiFi with some router configuration.

You mentioned that ethernet did not help - it really should have. Perhaps the cable was faulty?

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

T

ThresherUK

Enthusiast II

Thanks for coming back. I managed to connect it by manually putting in the pin. The software really sucks im afraid. Im quite tech savvy and your stuff appears easy but it isn’t when it doesn’t work first time.I had to hard reset twice to clear the problems. Now we have another huge issue with the app update for the macOS Sonoma..its bricked my music library. I spend more time sorting out Sonos than anyone should reasonably expect.

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