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Polynike
Contributor I
November 6, 2022

Beam (Gen 1) Error 30 when updating

Hi all

Im at wits end and at a loss as I keep receiving an error 30 message when trying to update my Sonos Beam (gen 1). I have gone through all the steps in the help and support page; hard reboot of modem and beam, restore to facotry settings, plugged into the router, connected via ethernet to the network (the disable wifi option on the app was greyed out as the Beam cannot be setup to error 30), reset the app setting, uninstalled and reinstalled the app, tried the update via the PC and nothing beyond the damned error 30 message! Running S2 as the Beam is compatible with it. Asked at some point to upgrade to S2 from S1

Please help if you can as the Beam has worked perfectly until now.

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PolynikeAuthor
Contributor I
November 8, 2022

Router is a ZTE ZXHN F688

ISP is Gibfibre a local company

    PolynikeAuthor
    Contributor I
    November 8, 2022

    Thanks to everyone that helped or commented

     

    I sorted the issue by taking the beam to a family members house with different hardware (router) and pushed the update there. The ISP confirmed there is an issue with Sonos and some of their routers and despite them pushing some security changes I couldnt push the update through. Thankfully all is working well now and no error 30 to be seen!

    Until the next Sonos update (perhaps?) - what router is it @Polynike?

    I know what to do now. ISP is working on it according to their last

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