Beam - falls off network all the time

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I had the Sonos system for years with two sonos 3 and it worked great until I bought a Sonos Beam. Since then my original Sonos 3 speakers are redundant and cannot be used in the system.

The sonos Beam works for one to two weeks then falls off the network for no reason. Eventually it connects again after a few days for no logical reason.

The sonos support never respond and over the last 18 months have failed to provide any suitable response as to why the Sonos 3 will no longer work or why the Beam (which is wired directly to the router) drops off for no reason.

Can anybody help?

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Corry PAnswer

Sonos Staff

Hi @A Sk

Welcome to the Sonos Community!

The issue is that your Beam and your Play:3s are set up as different systems, and the app will only ever connect to one at a time.

I assume you set up the Beam as a new system at a time when the Play:3s weren’t connecting, for whatever reason (maybe they were off?).

As your Beam is currently online, I recommend you factory reset your Play:3s. Once done, the app will offer to add them to the existing system.

Sky Q boxes can be a bit of an issue, as they repeat a WiFi signal from your Sky router (if you don’t have a Sky router, you can ignore this bit) but in a way that doesn’t permit full communication on the network between devices. To bypass this, the easiest thing to do is to permanently wire any one Sonos product to your router with ethernet (once they are all part of the same system). It will create a private WiFi just for Sonos and the other units will avoid your Sky Q box broadcast. If you have any trouble setting up the Play:3s after resetting them, wiring the Beam to the router will help them to add.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Ken_Griffiths

Thanks Ken

i have not had the Sonos3’s in the system for over 6 months and have factory reset the beam since that time.

Would your solution still apply in that case?

It will apply if you wish to have the Play:3’s working in your setup alongside the Beam. If not, then perhaps look at the message I sent you last week and see if that suggestion ‘perhaps’ works for you with the Beam wired. I believe there is some kind of issue that some users see with the Sky Router as the multicast (device discovery) packets seem to sometimes not get through and the controller can’t find/discover the speaker(s) (even though the speakers are actually still present on the network). HTH

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