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Wallofbasses
Contributor I
January 27, 2021
Question

Beam constantly disconnecting from Bravia TV

My Sonos Beam disconnects from my Sony Bravia TV Sync device list every time I play music on it.  I unplug and reboot it,and it connects and comes back onto the list.  But the next time I play music, same problem.  How do I fix this?

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    1 reply

    Airgetlam
    Airgetlam
    January 27, 2021

    Since the ARC connection, part of CEC, is owned by the TV, and not the Sonos, I’d start by checking for software updates from Sony. Then I’d reboot the TV by unplugging it from the wall for five minutes. 

    If you’re still having the issue after that, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

     

    Bruce
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