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metaphoric
Contributor I
January 16, 2024
Answered

Beam 2 Tinny/Metallic sound over Voices

I can see similar stories of this issue popping up here and on other forums but can’t see any resolution. 
 

example:


I’ve had the beam 2 a few weeks and started to notice a few days ago. First thing I noticed it on was watching Reacher on Prime Video.

Two scenes across the series generated similar to what is described in this thread - squeaky metallic noise over voices which was really high pitched and coincided with talking. A few scenes later it was gone but it was really noticeable at the time and replying the scene it comes back. 

LG G2 TV - eARC HDMI - Oututting Dolby Atmos.
Beam Gen 2. No surrounds.

 

is this is a known issue or a hardware defect? Seems like some people have tried multiple units with the same issue?

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    Ken_Griffiths
    Ken_GriffithsAnswer
    January 19, 2024

    Sure thing. 
     

    REACHER Season 1 episode 1 - 5min 20 seconds

    Scene where reacher is being questioned by Finlay. 
     

    Finlays voice, especially if the volume is turned up, causes really noticeable distortion and metallic sounds over the top. 

    Just to briefly say I did try to test your issue here with the Beam setup, but couldn’t reproduce it, with or without surrounds, but see you’ve sorted it now.

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    Stanley_4
    Stanley_4
    Grand Maestro
    March 9, 2024

    Sonos never announces future plans here beyond saying the issue has been forwarded to the decision makers.

    Contacting Sonos Support is still going to be your best option.

      defluo
      Lyricist I
      March 18, 2024

      I have the same issue (at least very similar).

      It's most profound when using Xbox Series X. Explosions, crowd cheers and similar high pitched noises have this metallic sound. Like a really low quality mp3 file.  I tried playing with EQ etc. and I discovered if I turn audio height to -10 it reduces the issue.

      I don't have this issue with movies, music, streaming. Sometimes it pops up when playing files from external HDD.

      Setup:

      Beam 2

      Sub mini

      LG OLED55B9PUA

      Xbox Series X

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