A

Anonymous

Audio suddenly dropping out intermittently

41 replies
1704 views

Hi,

I recently added a switch 2 to my set up. When I did this I changed the order of my HDMI ports. Obviously, I kept my beam 2 in the earc port of my LG TV.

Since I made this change, the audio will cutout for less than a second every few minutes. It happens on multiple HDMI ports. I originally thought this was a switch 2 problem, but today I noticed it while watching my apple tv.

I have a beam 2, mini sub, and to One SL speakers as surrounds. Any ideas on what’s going on here?

I‘ve tried turning off and on again.

Thanks for any help!

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A

Anonymous

Some good news! I’m going to touch wood, but I think rebooting my internet has fixed the issue. It’s partly, on me for not doing this simple fix earlier. Nothing had changed with my internet, which is why I didn’t think to reboot it.

I’ll bump this thread if it comes back. Thanks for everyone’s help on here.

buzz

Grand Maestro

I reboot my gateway/routers once a month, otherwise things can start getting weird. In my workplace i can’t blame SONOS because there are no SONOS units.

A

Anonymous

Sigh, I spoke too soon.

I thought I was safe after rebooting router as I went over an hour with no drops, but watching another movie tonight and it’s back.

Next thing to try is to connect the Beam 2 Via ethernet. Does that sound something that will work or I’m I wasting my time?

If that doesn’t work, I may well sell this pos. Life is too short :)

Edit: chat told me that ‘the diagnostic is detecting potential issues with the bandwidth and some wireless interference around the Beam in particular’.

I wonder, since the problems started with switch 2, could that console be causing the interference in any way?

I will try wired tomorrow and unplugging SW 2.

R

Rhonny

Prodigy III

@DannyUFCfan

You’ll not fix it. If it is indeed the one second drop out every 20-30mins during Atmos on Apple TV through a soundbar, then you’re stuck with it, just like me and thousands of others.

A

Anonymous

@DannyUFCfan

You’ll not fix it. If it is indeed the one second drop out every 20-30mins during Atmos on Apple TV through a soundbar, then you’re stuck with it, just like me and thousands of others.

Wait, is it a known problem? Can you expand, please? A problem that just suddenly appears?

A

Anonymous

OK, guys after trying for fix today, with no fix, it’s now likely that I’m going to sell my set up and and move to sound bar from different brand.

Things I’ve tried since last posting,

Factory reset all speakers and added again.

Connected beam via Ethernet instead of wifi. I'm connected to Sonosnet.

Unplugged, PS5, Series X, Switch 2. Only Apple tv and beam is now connected to TV.

Has anyone got an idea I could try as a last shot for fixing?

Thank you

Mr. T

Next thing to try is to connect the Beam 2 Via ethernet. Does that sound something that will work or I’m I wasting my time?

If that doesn’t work, I may well sell this pos. Life is too short :)

Edit: chat told me that ‘the diagnostic is detecting potential issues with the bandwidth and some wireless interference around the Beam in particular’.

I wonder, since the problems started with switch 2, could that console be causing the interference in any way?

Devices in close proximity of one another can cause wireless interference. Wireless interference can also be caused by Bluetooth devices. As the diagnostic indicated interference around the Beam, how is your Apple TV connected to the router? If you’re not using the ethernet connection, then I would try that on the Apple TV.

A

Anonymous

Next thing to try is to connect the Beam 2 Via ethernet. Does that sound something that will work or I’m I wasting my time?

If that doesn’t work, I may well sell this pos. Life is too short :)

Edit: chat told me that ‘the diagnostic is detecting potential issues with the bandwidth and some wireless interference around the Beam in particular’.

I wonder, since the problems started with switch 2, could that console be causing the interference in any way?

Devices in close proximity of one another can cause wireless interference. Wireless interference can also be caused by Bluetooth devices. As the diagnostic indicated interference around the Beam, how is your Apple TV connected to the router? If you’re not using the ethernet connection, then I would try that on the Apple TV.

Apple tv is via Ethernet :(

R

Rhonny

Prodigy III

Has anyone got an idea I could try as a last shot for fixing?

I’ve been reading up overnight on this - try Wireless Audio Sync in the Apple TV’s settings. If the Dolby Atmos has even the slightest drift in sync with the picture, over time that drift will add up and so the soundbar will drop momentarily to recalibrate and line things up again. Some people feel strongly this is what causes the one second drop out, which only occurs with Atmos being quite complex when it takes the form of Dolby Digital+ like the streamers use.

So run Wireless Audio Sync (which I thought was just for wireless speakers but it turns out it’s also for devices connected by HDMI). It ensures perfect sync of video and sound apparently. I’m going to try it later. Then try watching 30-40 mins of Dolby Atmos content and see if it helps.

if it doesn’t work, you can just Reset Wireless Audio Sync and it will go back to how it was.

A

Anonymous

Has anyone got an idea I could try as a last shot for fixing?

I’ve been reading up overnight on this - try Wireless Audio Sync in the Apple TV’s settings. If the Dolby Atmos has even the slightest drift in sync with the picture, over time that drift will add up and so the soundbar will drop momentarily to recalibrate and line things up again. Some people feel strongly this is what causes the one second drop out, which only occurs with Atmos being quite complex when it takes the form of Dolby Digital+ like the streamers use.

So run Wireless Audio Sync (which I thought was just for wireless speakers but it turns out it’s also for devices connected by HDMI). It ensures perfect sync of video and sound apparently. I’m going to try it later. Then try watching 30-40 mins of Dolby Atmos content and see if it helps.

if it doesn’t work, you can just Reset Wireless Audio Sync and it will go back to how it was.

Thank you. Will try this.

So, as an update to all this -

Guy I've been speaking to all day at sonos support has emailed me to let me know that this is a known issue between sonos and apple tv. Apparently, they are working on a fix. The temporary fix is to put apple tv in strero mode.

It would have been nice to find out about this known problem before I spent 2 days trying to fix it 🙃

I will keep an eye out for an update but only wait so long. I do use apple tv a lot.

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