Contributor I

Answered

audio interruptions when grouping

Forum|Forum|1 month ago
August 9, 2026
17 replies
157 views

Hi guys,

Ive got a beam gen 2 with mini sub. Ive also got a era 300 and a move two.

Also Sony bravia 5

Up till yesterday ive been able to watch and listen to YouTube music rich and seamless through all speakers just like I can with Spotify or sonos music.

I should note that when watching Netflix or streaming sports through sky(nz) the era 300 and move will often drop out, hugely annoying- i was told the move wasn't setup for that kind of listening so I should buy the era 300. New speaker no improvement. I think a fix for this is get another era 300 and setup sonos home audio through both 300s, but the space isnt that big and the speaker cost nearly $900. But I digress

Right now i can only watch and listen to YouTube through the beam and connected sub. When I check the era 300 and/or move box the sound coming through is atrocious. The 300 and move sound great on Spotify etc

I know it can be done because I was doing it last week. So frustrating

But not as frustrating as walking round and round in circles with unapologetically sycophantic Ai getting nowhere.

Best answer by jgatie

Note, YouTube played through the TV is different from YouTube played as a music service through the Sonos app. One is treated as a TV source that must be synchronized with video, so any grouped (meaning Sonos Grouping) speakers will be out of sync due to buffering. Music sources played through the Sonos app don't need to sync with video, so the buffering isn't noticed.

As stated above, TV sources are best played as a single room, unless the other speakers are far enough away to not notice the buffering. A single room TV setup can be any combination of a soundbar (or Amp) bonded with 2 Surrounds and/or 1 or 2 Subs.

Show previous replies

kdowling

You seem to have an odd setup, submitting a diagnostic and then calling support will let them see data we users can't.

Forgive me, what makes it odd?

As my room is too small for another era 300, I think the easiest fix is to sell it and purchase 2x era 100s and set them up as surrounds.

I should then have no drop out issues with YT, or other streaming services.

I think YT is not true streaming? Unlike live sports, which i watch a lot of.

Two Era 100s as surrounds will sound great with your Beam 2.

Trying to “group” other speakers with your home theater setup in the same room, is not going to sound good.

Schlumpf

Virtuoso

You seem to have an odd setup, submitting a diagnostic and then calling support will let them see data we users can't.

Forgive me, what makes it odd?

As my room is too small for another era 300, I think the easiest fix is to sell it and purchase 2x era 100s and set them up as surrounds.

I should then have no drop out issues with YT, or other streaming services.

I think YT is not true streaming? Unlike live sports, which i watch a lot of.

As I wrote before… a surround setup doesn’t support stereo on the rear speakers in tv mode. So if you watch YouTube on your TV (what is a stereo signal) you won’t hear much from the rear speakers.

Ralf

Schlumpf

Virtuoso

You seem to have an odd setup, submitting a diagnostic and then calling support will let them see data we users can't.

Forgive me, what makes it odd?

As my room is too small for another era 300, I think the easiest fix is to sell it and purchase 2x era 100s and set them up as surrounds.

I should then have no drop out issues with YT, or other streaming services.

I think YT is not true streaming? Unlike live sports, which i watch a lot of.

Two Era 100s as surrounds will sound great with your Beam 2.

Trying to “group” other speakers with your home theater setup, especially with them in the same room, is not going to sound good.

I disagree somewhat…

Not often but sometimes when watching tv, we are sitting in the dining room part of our big living room. There an Era300 is placed. I group its room with the home theater setup (Beam2, Sub Mini, 2x Era100) in the couch area of the big room to hear tv audio also quite good from the Era300. Not a daily usecase, but it works perfectly, even both rooms are in the same physical room. To get the rooms in sync I use the „tv dialogue sync“ option in home theater settings. That causes a minimal delay to video that for me isn’t remarkable at all, but audio imho sounds perfectly that way.

Ralf

kdowling

You seem to have an odd setup, submitting a diagnostic and then calling support will let them see data we users can't.

Forgive me, what makes it odd?

As my room is too small for another era 300, I think the easiest fix is to sell it and purchase 2x era 100s and set them up as surrounds.

I should then have no drop out issues with YT, or other streaming services.

I think YT is not true streaming? Unlike live sports, which i watch a lot of.

As I wrote before… a surround setup doesn’t support stereo on the rear speakers in tv mode. So if you watch YouTube on your TV (what is a stereo signal) you won’t hear much from the rear speakers.

True. However, if you’re watching TV, stereo is coming from the Beam 2 (where it belongs?). If you are listening to music via sonos, then have Surround Audio → Music Playback set to Full and hear the full stereo from the Era 100s.

Schlumpf

Virtuoso

You seem to have an odd setup, submitting a diagnostic and then calling support will let them see data we users can't.

Forgive me, what makes it odd?

As my room is too small for another era 300, I think the easiest fix is to sell it and purchase 2x era 100s and set them up as surrounds.

I should then have no drop out issues with YT, or other streaming services.

I think YT is not true streaming? Unlike live sports, which i watch a lot of.

As I wrote before… a surround setup doesn’t support stereo on the rear speakers in tv mode. So if you watch YouTube on your TV (what is a stereo signal) you won’t hear much from the rear speakers.

True. However, if you’re watching TV, stereo is coming from the Beam 2 (where it belongs?). If you are listening to music via sonos, then have Surround Audio → Music Playback set to Full and hear the full stereo from the Era 100s.

That‘s right… but I think TOs usecase is what we should have in mind. And if he likes to use one or more different single speaker(s) grouped with the ht setup in tv mode, I first would try to get this managed instead of adopting personal preference to another kind of setup.

Ralf

C

CharlieWestyAuthor

Contributor I

Note, YouTube played through the TV is different from YouTube played as a music service through the Sonos app. One is treated as a TV source that must be synchronized with video, so any grouped (meaning Sonos Grouping) speakers will be out of sync due to buffering. Music sources played through the Sonos app don't need to sync with video, so the buffering isn't noticed.

As stated above, TV sources are best played as a single room, unless the other speakers are far enough away to not notice the buffering. A single room TV setup can be any combination of a soundbar (or Amp) bonded with 2 Surrounds and/or 1 or 2 Subs.

You seem to have an odd setup, submitting a diagnostic and then calling support will let them see data we users can't.

Forgive me, what makes it odd?

As my room is too small for another era 300, I think the easiest fix is to sell it and purchase 2x era 100s and set them up as surrounds.

I should then have no drop out issues with YT, or other streaming services.

I think YT is not true streaming? Unlike live sports, which i watch a lot of.

As I wrote before… a surround setup doesn’t support stereo on the rear speakers in tv mode. So if you watch YouTube on your TV (what is a stereo signal) you won’t hear much from the rear speakers.

True. However, if you’re watching TV, stereo is coming from the Beam 2 (where it belongs?). If you are listening to music via sonos, then have Surround Audio → Music Playback set to Full and hear the full stereo from the Era 100s.

That‘s right… but I think TOs usecase is what we should have in mind. And if he likes to use one or more different single speaker(s) grouped with the ht setup in tv mode, I first would try to get this managed instead of adopting personal preference to another kind of setup.

Thank again for all the replies. I dont know what usecase is. Issue is sorted. I had the wrong speaker for the job. Now have two era 100s and life is peachy!

AjTrek1

Not sure what “TOs” refers to either 🤔. However, “Usecase” can refer to a product designed for a specific purpose; or a person's need for a particular product and how it will be used in their environment. For example:

Product Usecase

The Sonos Arc Ultra is designed to provide the ultimate surround experience.

Individual Usecase

John plans to use Era 300’s (product) bonded to his Arc Ultra soundbar for total immersion in his media room (environment) when watching movies.

Together Everyone Achieves More = T.E.A.M.

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