Audio dropouts on Playbar

14 replies
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I have a playbar connected via optical to my TV. I'm noticing increasingly frequent short audio dropouts normally of less than a second. This occurs regardless of the source whether inbuilt apps like Netflix or STB on HDMI. I've played with various settings on the TV and it does seem related to how the Playbar processes Dolby Digital. All software is up to date and I'm running the Playbar with sub and 2 Play:1s on surround. Any suggestions please?

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Stanley_4Answer

Grand Maestro

Next time capture a diagnostic (within a few minutes) and contact Sonos support with the number it provides and they can look at your internal (hidden from us users) data and possibly see the cause and a fix.

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neilo68

Lyricist II

Will look into that, thanks, although the issue also occurs with unstreamed audio from tv via optical cable so I’m thinking this particular problem isn’t a router/wifi issue? The Sonos app indicates an ‘excellent connection’ with network.

Stanley_4

Grand Maestro

While the connection may be excellent it isn’t always stable, which the static addresses help.

Your best bet after that is contacting Support with a diagnostic in hand, we users are blocked from seeing a lot of useful information that only they can see.

controlav

Lead Maestro

Will look into that, thanks, although the issue also occurs with unstreamed audio from tv via optical cable so I’m thinking this particular problem isn’t a router/wifi issue? The Sonos app indicates an ‘excellent connection’ with network.

You are correct in that the network connection has zero affect on TV audio delivery and isn’t going to be the source of your problem.

Well, unless you have one of the Sony TVs that has the weird bug with their network stack.

Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.

R

Robimos

Lyricist I

I have the exact same problem with my Playbar, it has been going on for a few months. A power cycle of the Playbar resolves it for a few days but it always comes back. I have submitted multiple diagnostics to the support team and today was informed this is a known bug with Sonos but no eta to resolve. It is very frustrating.

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