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Gilz
Contributor I
October 9, 2020
Question

Atmos not working on Sonos Arc

Hello, I’ve recently upgraded to a new Sony Atmos eARC HDMI capable TV and Sonos Arc but am not getting the Atmos logo in Now Playing? TV is Atmos ready, Disney+ identifies output from TV app as Atmos, Sonos Arc is connected to eARC HDMI output, TV settings show eARC is active and outputting DD+ audio. I’m stumped. Any help greatly appreciated please. 

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2 replies

Krishma M
Krishma M
Retired Sonos Staff
October 10, 2020

Hi @Gilz, thanks for reaching out with the Sonos Community! I’d be happy to help you with your concern and appreciate you letting us know what’s going on. Have you tried checking within the settings portion of the Sonos app, if you’re getting Atmos when you go to Settings>System>About my System? Also, tried a different source/content? Submit a diagnostic report of your system so we can further check it for you. Just reply to us with the confirmation number. 

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GilzAuthor
Contributor I
October 10, 2020

Hi, after seeing another post and YT video I turned off the eARC setting on my Sony TV and I now get Atmos confirmed in the app which is great. Works on Netflix, but am now struggling to do the same with Disney app and Roku stick but that’s not a Sonos issue. Thanks. 

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