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8310z
Contributor I
May 8, 2024
Answered

Atmos lost on Disney Plus after update (Beam Gen 2, Hisense U6)

Hello all,

Just did the update to the newest Sonos app. 

Disney Plus now has no Atmos. It has worked previously and Netflix is still showing Atmos working fine. Everything else on the Hisense has stayed the same.

Any thoughts? 

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8310zAnswer
Contributor I
May 24, 2024

I am convinced it is not the Sonos update nor the hardware that is the issue.

I am convinced that is a combination of the other two components of my system: the Hisense TV and Disney+.

Disney and Hisense have updated their stuff to support the IMAX formats and DTS:X presentations from within Disney. Only a few manufacturers have been deemed worthy for the IMAX upgrade and Hisense was one of them. While that does not affect Sonos directly, I feel that in their haste to update these things, some things were inadvertently changed. I have no other proof other than the lost Atmos on Disney + while Atmos still functions perfectly on my other apps (Netflix and Amazon).

My solution for my own use was this: I moved an Apple TV 4K from another tv in the home and connected it to the Hisense tv. The result was the immediate return of Atmos to Disney + and a huge improvement of picture quality when compared to the internal apps of the Hisense. Frankly, I was hugely surprised at the improvement of picture quality.

Recognizing that this is a Sonos forum, I do not want to praise Apple too much, but I was very pleased to have Atmos returned to my Sonos system.

I am sure that at some point Disney and Hisense will figure this out, but I will keep the Apple TV connected and bypass their internal apps.

Good luck to everyone looking to solve similar problems!

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8310zAuthorAnswer
Contributor I
May 24, 2024

I am convinced it is not the Sonos update nor the hardware that is the issue.

I am convinced that is a combination of the other two components of my system: the Hisense TV and Disney+.

Disney and Hisense have updated their stuff to support the IMAX formats and DTS:X presentations from within Disney. Only a few manufacturers have been deemed worthy for the IMAX upgrade and Hisense was one of them. While that does not affect Sonos directly, I feel that in their haste to update these things, some things were inadvertently changed. I have no other proof other than the lost Atmos on Disney + while Atmos still functions perfectly on my other apps (Netflix and Amazon).

My solution for my own use was this: I moved an Apple TV 4K from another tv in the home and connected it to the Hisense tv. The result was the immediate return of Atmos to Disney + and a huge improvement of picture quality when compared to the internal apps of the Hisense. Frankly, I was hugely surprised at the improvement of picture quality.

Recognizing that this is a Sonos forum, I do not want to praise Apple too much, but I was very pleased to have Atmos returned to my Sonos system.

I am sure that at some point Disney and Hisense will figure this out, but I will keep the Apple TV connected and bypass their internal apps.

Good luck to everyone looking to solve similar problems!

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