Arc volume drop down

  • 20 December 2020
  • 1 reply

Almost once a week my Arc volume drops down while playing without anyone touching the bar. 

To resolve this I have to unplug the arc from power and re-plug back in. 

What can be done to prevent this?

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1 reply

Userlevel 5
Badge +14

Hi @Dana Witkon.

Welcome, thank you for reaching out to Sonos Community since you already tried some troubleshooting steps let me try to assist you.

Is there any other device next to the soundbar besides the TV?

I suggest trying this first for wifi interference.

Let us know if it works. If you need help with any other information, please be sure to let us know.