Arc ultra Sub 4 and Era 300 synchronisation issues

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I have the Arc Ultra/Sub 4 and Era 300

I have just removed the Era 300s from surround sound as it is so bad I can’t bear to listen to it any more. I think it is something like a synchronisation issue but the sound is horrendous. Anyone experienced this?

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J

Jeremy HunterAnswer

Contributor I

Okay I think I have resolved the issue.
As the Arc Ultra is hard wired to the router I had disabled WiFi on it. Whilst the system appears to still work and you get sound etc from the rears, it does not work correctly and from what I am reading, the Arc controls the other speakers via its own network so without WiFi enabled the rears must have been using the router WiFi and this caused the synchronisation issues.

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R

RedBullet

Contributor I

sorry, I think it was the “Update Network” in the help center. I thought I would try to do that to see if it was network related.

And just FYI - in order to disable wifi you need to have the sound bar wired to Ethernet (which makes sense). I may just play around with enabling/disabling the wifi on the sound bar to see if that has any impact on the sound pulsing I am getting from my Era 300 surrounds.

J

John B

sorry, I think it was the “Update Network” in the help center. I thought I would try to do that to see if it was network related.

And just FYI - in order to disable wifi you need to have the sound bar wired to Ethernet (which makes sense). I may just play around with enabling/disabling the wifi on the sound bar to see if that has any impact on the sound pulsing I am getting from my Era 300 surrounds.

“update network” is for changing the WiFi credentials in Sonos, eg when changing router. I can’t see that it has any bearing here.

I shall be very surprised if enabling / disabling WiFi has any bearing on your issue (if it is an issue). Bottom line is: leave WiFi enabled on all devices.

What exactly is the problem you are trying to address?

Stanley_4

Grand Maestro

Seriously, leave WiFi enabled.

If you are still considering it call Sonos Support and talk about it first.

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